[Hiring] Director, Platform Programs @Mercer Advisors

Role Description

We're rebuilding how the Platform organization operates at Mercer Advisors — and we need someone who makes sure that transformation actually lands. This is not a coordinator role. This is not a status-tracker. This is the operating nerve center of a modern Platform org, and you'll own the systems, cadences, and discipline that determine whether we ship the right things, in the right order, at the right speed.

This role owns four things at a high level:

• Roadmap planning and management
• The end-to-end development process from intake through delivery
• Project management and execution across the Platform org
• A set of shared platform utilities — including budget and resource tracking, platform metrics, vendor coordination, and serving as the primary conduit between the Platform org and central functions like compliance, legal, finance, and BI

You'll work directly with and on behalf of the Chief Platform Officer. You give leadership clear visibility into what's on track, what's at risk, and what needs a decision. You raise unblockers before they become blockers. You carry real authority across engineering, product, and data to define how work gets done and hold the org to it.

Qualifications

• 8+ years in program management, PMO leadership, or a senior operational role inside a product and/or technology organization
• Proven track record of building operating models from the ground up
• Deep fluency in agile product delivery
• Experience designing and running intake and prioritization frameworks
• Skilled at running planning cadences that work
• Strong command of sizing and estimation methodologies
• Skilled facilitator and decision-driver
• Proactive escalator
• Comfortable owning budget tracking and resource allocation
• Experience coordinating across central functions
• Experience building executive-facing reporting
• Data fluency
• Strong communicator across technical and non-technical audiences
• Strong cross-functional relationship builder
• Comfortable with ambiguity and competing priorities
• Experience in financial services or regulated industries a plus

Requirements

• Own and facilitate the quarterly and annual roadmap planning process
• Prepare and deliver Advisors Leadership Forum (ALF) updates
• Organize and run sprint demos and retrospectives
• Design and own the end-to-end development process
• Build and run the intake framework for feature requests
• Define roles and responsibilities across product management, engineering, design, and data
• Own delivery execution across the Platform org
• Raise unblockers proactively on behalf of Platform leadership
• Serve as a trusted proxy in cross-functional conversations
• Own the tracking and reporting of development hours and team capacity
• Own the internal health metrics for the Platform org
• Act as the primary interface between the Platform org and central functions

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan
• Kaiser Medical plans available in California
• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care
• 14 Company Paid Holidays including a full week off at Thanksgiving
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (8 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks)
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services
• 401(k) Retirement Plan with both Traditional and Roth plans
• Pet Insurance
• Personalized financial planning and guidance from Mercer Advisors professionals