[Hiring] Director of Programs & Operations @School Of Leadership Afghanistan Inc

Role Description

The SOLAx Director of Programs & Operations serves as a strategic partner to the Co-Founder and leads the execution of SOLAx's highest-priority initiatives. Acting as the primary integrator across programs, operations, technology, learner support, outreach, and impact measurement, this role ensures that organizational priorities are translated into action and results.

The ideal candidate is a highly organized, mission-driven leader who thrives in a dynamic environment, can manage complex projects, coordinate diverse stakeholders, and build systems that support growth, quality, and impact.

Location: Remote (working EST hours)

Salary Range: $85,000–$95,000

Key Responsibilities

• Strategic Planning & Execution
  • Partner with the Co-Founder to advance SOLAx's strategic priorities and organizational goals.
  • Lead and coordinate cross-functional initiatives across teams, vendors, and external partners.
  • Develop systems, processes, and reporting structures that improve organizational effectiveness and accountability.
  • Monitor progress against organizational goals and ensure timely execution of key initiatives.
  • Manage special projects and emerging priorities as organizational needs evolve.
• Programs & Learner Growth
  • Work closely with the Curriculum Team to ensure courses remain current, relevant, and responsive to learner needs.
  • Support Outreach and Communications teams to increase learner enrollment, engagement, and completion.
  • Monitor learner growth and engagement metrics and identify opportunities to expand reach and impact.
• Technology & Product Operations
  • Lead operational coordination of SOLAx's transition to a new technology platform and infrastructure.
  • Manage relationships with technology vendors and implementation partners.
  • Partner with technology vendors and the Curriculum Team to improve the learner experience, strengthen platform capabilities, and ensure technology supports educational goals.
  • Coordinate ongoing product enhancements based on learner needs and organizational priorities.
• Volunteer Helpdesk Program
  • Design, launch, and oversee SOLAx's volunteer learner support program.
  • Lead volunteer recruitment, onboarding, training, and deployment.
  • Establish systems and processes that ensure high-quality learner support and volunteer engagement.
• Learning Outcomes, Impact & Accreditation
  • Work closely with the Curriculum Team and technology vendors to design and implement learner assessments and systems for measuring learning outcomes.
  • Partner with technology vendors to develop systems and dashboards that track learner engagement, course completion, and educational impact.
  • Prepare impact reports and insights for leadership, donors, and partners.
  • Lead efforts to position SOLAx for accreditation by coordinating research, documentation, policies, and quality assurance processes.
• Reporting & Stakeholder Engagement
  • Partner with the Development and Communications teams to prepare donor reports, impact updates, support grant reporting efforts, and other external communications.
  • Work with the Co-Founder to prepare materials for board meetings, strategic reviews, and organizational reporting.
  • Ensure accurate collection, analysis, and presentation of program and learner data.
• Team Leadership
  • Supervise and support the Operations Associate.
  • Foster collaboration, accountability, and effective communication across teams and partners.

Qualifications

• Bachelor's degree or equivalent experience.
• 4–7 years of experience in program management, operations, education, nonprofit leadership, international development, consulting, or a related field.
• Strong project management and organizational skills.
• Experience coordinating complex, cross-functional initiatives.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced, mission-driven environment.

Requirements

• Experience in education, EdTech, international development, or nonprofit organizations.
• Experience working with digital learning programs or online education initiatives.
• Experience with monitoring, evaluation, learning, or impact measurement.
• Experience managing vendors, consultants, or external partners.
• Familiarity with accreditation, educational quality standards, or quality assurance processes.
• Experience recruiting, training, or managing volunteers.

Benefits

• 401(k)
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Flexible schedule
• Home office stipend