[Hiring] Director, Implementation Services @AgileOne

Role Description

The AgileOne Director, Implementation Services is responsible for the successful delivery, governance and ongoing strategic oversight of AgileOne's most complex and high-impact client implementations while directly leading and developing the Project Management team. This role combines executive client leadership, portfolio and delivery governance, people management and continuous improvement.

• Establishes consistent project management standards.
• Coaches Project Managers.
• Ensures appropriate resource deployment.
• Provides escalation leadership across strategic accounts.
• Partners with all project workstream leaders, Enterprise Solutions Organization, back-end support teams and other internal stakeholders to translate client business requirements into scalable workforce solutions.
• Proactively evaluates portfolio health, delivery quality, risks, dependencies, adoption readiness and client satisfaction.
• Builds team capability through structured upskilling, mentoring, performance management and succession planning.
• Uses implementation lessons learned and field observations to advance AgileOne methodologies, tools and processes.
• Requires hands-on Project Management support and execution of key strategic projects as needed.

Qualifications

• At least 10 years of progressive experience in project/program management, implementation leadership, process management or continuous improvement, including leadership of complex client-facing initiatives.
• At least 10 years of experience implementing MSP and/or complex workforce solutions strongly preferred.
• Demonstrated experience directly managing, coaching and developing project management professionals, including performance management, capability development and resource planning.
• Experience overseeing multiple concurrent projects or a portfolio of strategic accounts with accountability for scope, schedule, quality, financials, risks, dependencies and client outcomes.
• Experience leading global projects, Service Procurement implementations and cross-functional project teams.
• Demonstrated ability to establish trusted relationships with executive client stakeholders, internal leaders, suppliers and third-party partners.
• Demonstrated ability to identify solutions to complex situations, make sound decisions with incomplete information and adapt to changing client needs.
• Superior communication, executive presence, facilitation, interpersonal, team-building, conflict-resolution and negotiation skills.
• Demonstrated ability to build repeatable delivery practices, coach teams toward greater maturity and use project metrics to improve performance.

Requirements

• Direct supervision of Project Managers and/or other Implementation Services resources as assigned.
• Accountable for workload management, coaching, performance management, development planning and team capability.
• Exceptional written, verbal, facilitation, presentation, and executive communication skills required.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and applicable regulations.
• Ability to write executive-level reports, business correspondence, project documentation and procedural manuals.
• Ability to present information effectively, facilitate complex discussions and respond to questions from executives, managers, clients, customers, suppliers and the general public.
• Proficient in Windows, MS Word, MS Excel, MS Project, Smartsheet, PowerPoint, E-mail, collaboration and project management tools, and AI tools.
• Ability to become proficient in all AgileOne Technology.

Benefits

• Robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union.
• Generous employer contribution in addition to the employee's contribution.
• Eligible employees can enroll with an effective date on the first of the month following 60 days of employment.
• A minimum of 6 paid sick days are offered per year unless part-time or covered under a local ordinance that requires a greater number of paid sick days.
• 11 paid holidays and Unlimited Flexible Paid Time Off after the initial 90 days of employment, subject to management approval.
• 401k program with an employer match, with employee contributions beginning the month following enrollment.