[Hiring] Director, Global Transitions, Lease Administration @JLL

Role Description

This role executes client transition projects from mobilization through stabilization, serving as the primary Client point of contact and project manager for new business onboarding and account expansions. The role's focus is on the Lease Administration projects, however also supporting on Portfolio Services as required. Collaborates with Sales and internal workstreams to deliver seamless client experiences while managing budget, scope, schedule, and communications.

• Coordinates data collection, ensures contractual alignment, identifies risks, and develops mitigation strategies.
• Facilitates stakeholder and client meetings, monitors progress against implementation timelines, and ensures effective handover to account teams.
• Manages tactical responsibilities including documentation setup, team coordination, data quality verification, and readiness tracking.
• Supports the Implementation and Success Team with executing specific tasks as assigned.
• Expected to manage/support multiple projects at one time and be a strong change leader for client transitions.

Qualifications

• 5+ years’ experience in project management required, preferably.
• 3+ years’ experience in Lease Administration.
• Technology: Experience in working within Lease Administration Technology Applications.
• Change Management experience, Communications experience, and/or Six Sigma certification a plus / and/or PMI certification.
• Expert skills in MS Office, SharePoint, and other applications.
• Strong organizational and time management skills to facilitate involvement in multiple projects.
• Detail driven and oriented with ability to drive results.
• Excellent professional presence with excellent business and written/oral communication skills.
• Proactive and self-directed in work habits.
• Advanced Computer skills in Microsoft Project, Excel, Word, Power Point.

Requirements

• Support projects through initiation and execution including ongoing follow ups, project success tracking, and reporting and escalation.
• Work collaboratively with LA Ops, JBS and Transition Leads on Account Management and Governance, Communications and Change Management, and Employee Readiness workstreams.
• Co-develop and deploy change and communication management plans for each assignment or program.
• Ensure all workstream leads actively participate during transition and provide required information timely.
• Ensure the completion of all data templates, abstraction/migration of data into agreed tools.
• Prepare project timeline plans and maintain transition tracking through completion.
• Coordinate as required: system set ups, access requests, reporting review and update, data uploads, data migrations, data checks for missing/inconsistent/incorrect data.
• Review comparison between systems or reports and proactively follow up on obtaining missing information.
• Document agreed to processes and process flows.
• Utilize Governance tools to support program needs.
• Facilitate effective internal and client-facing meetings to achieve desired business results.
• Take charge of the execution of transition tactical tasks as outlined in the task list.
• Leverage problem-solving skills to achieve firm and client business goals.
• Collaborate with other transition leaders to identify and implement best-in-class processes for transition and program management.
• Identify opportunities for continuous improvement.
• Clarify and communicate objectives including detailed understanding of client expectations.
• Responsible for transition client satisfaction throughout the transition process.
• This role may require some travel (up to 10%).

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.