[Hiring] Digital Program Manager @Outform Group

Role Description

The Digital Program Manager sits at the intersection of physical fixture development and digital technology, managing the full lifecycle of retail display programs that combine traditional manufacturing with LED displays, interactive technology, and software-driven content. This role requires fluency on both sides: knowing how physical displays are built and understanding the digital stack well enough to troubleshoot issues.

This is a remote role with regular travel to Outform's San Francisco and Chicago offices, client sites, and manufacturing partners in China.

Qualifications

• 2+ years in program or project management in a manufacturing, retail display, or consumer electronics context; experience on both the fixture development and digital/AV side is strongly preferred
• Hands-on experience managing fixture development with manufacturing partners in China, including prototyping, first articles, and production oversight
• Working knowledge of fabrication methods and materials used in retail displays: metal, acrylic, wood, finishing processes, and assembly
• Direct experience with LED displays and digital signage programs, including media players, content management systems, and the full technical stack
• Working knowledge of display hardware fundamentals: pixel pitch, brightness, cabling, network connectivity, and field troubleshooting
• Comfortable reading engineering drawings and translating specs into actionable direction for vendors and production teams
• Experience working directly with clients on program execution matters: day-to-day communication, status updates, and issue resolution

Requirements

• Manage day-to-day execution across active programs, working across engineering, software, hardware, production, and install teams
• Own client communication on program-specific matters — status updates, timeline alignment, and issue resolution
• Serve as the point person when something goes wrong in the field during go-live or early stabilization
• Support pre-sale scoping by joining client conversations, documenting requirements, and validating that what is being proposed can be delivered
• Manage fixture development with manufacturing partners in China, from initial concept through prototyping, testing, and production readiness
• Travel to China for factory visits, prototype reviews, first article inspections, and production oversight
• Work closely with engineering and vendor teams to translate design requirements into manufacturable solutions
• Participate in prototype evaluations, reviewing builds for fit, finish, assembly, and manufacturability
• Maintain accurate documentation throughout the development cycle: specs, BOMs, prototype evaluations, and engineering changes
• Understand the full technical stack for each program, both physical and digital
• Work with engineering and software teams on technical requirements
• Keep the hardware and component library current
• Build program documentation that gets used: handoff packages, support intake requirements, and escalation paths
• Track field issues such as recurring installer problems, warranty patterns, and scope drift

Benefits

• Compensation: $90,000 to $120,000 annually
• Remote work with travel opportunities

Key Interfaces (Non-Reporting)

• Global Engineering - technical requirements, design feasibility, and engineering drawings
• Technology Production - hardware specification, media player configuration, and interactive technology integration
• Production and install teams - production timelines, field installation, and go-live support
• Account and sales teams - client communication, pre-sale scoping, and program alignment
• China operations, sourcing, and manufacturing partners - fixture development, prototyping, first articles, and production oversight
• Clients - program-specific status updates, timeline alignment, and issue resolution

Key Performance Indicators

• On-time delivery of program milestones (prototype approval, first article, production release, install/go-live)
• Field issue response and resolution time during go-live and early stabilization
• Accuracy of pre-sale scoping versus actual delivered scope, timeline, and cost
• Currency and completeness of program documentation: handoff packages, component library, BOMs, and engineering change records
• Reduction in recurring field issues and warranty patterns across programs
• Client satisfaction on program communication and issue resolution

Leadership Attributes & Personal Characteristics

• Ownership under pressure
• Decisiveness with incomplete information
• Constructive pushback
• Organizational discipline
• Cross-cultural and cross-functional communication

Essential Functions

Working conditions are in a normal office environment. While performing the duties of this job, the employee is regularly required to walk, sit, and stand, using hands to handle, finger, or feel objects, tools, or controls. Occasionally, the employee must crouch or kneel. The employee must occasionally exert or lift up to 20 pounds. Successful performance requires good eyesight with or without corrective lenses. Requires long periods of time working at a computer and includes phone work. Travel up to 50% of the time is required. Candidates must possess a valid passport and have the ability and willingness to travel both domestically and internationally, including travel to China. Travel requirements are considered an essential function of this position.