[Hiring] Delivery Manager @Blue Acorn iCi

Role Description

The Delivery Manager owns delivery performance for complex client accounts, defined portfolio segments, or delivery domains. This role translates client and business commitments into delivery operating plans, governance, staffing strategies, financial controls, and quality expectations to ensure predictable outcomes across multiple projects and programs.

Serving as a senior delivery leader and escalation point, this individual aligns client and internal stakeholders, guides key operational decisions, and manages delivery health, commercial performance, risks, and resource capacity. The role partners with cross-functional teams to address at-risk delivery, sustain client value, and mentor Program and Project Managers.

Location: Remote – United States

Key Responsibilities

• Delivery Leadership & Governance
  • Own delivery outcomes and operational performance across a complex account, portfolio segment, or delivery domain.
  • Translate client commitments into integrated operating plans, milestones, staffing plans, governance structures, success measures, and quality standards.
  • Lead consolidated delivery reviews, status reporting, RAID management, escalations, and change controls across projects and programs.
  • Make and document key operational decisions, including options, dependencies, risks, tradeoffs, and decision rationale.
• Financial, Resource & Quality Management
  • Oversee delivery financial health, forecasts, margin, resource capacity, quality, and operational readiness within assigned scope.
  • Align staffing and delivery capacity with contractual commitments, client priorities, and team sustainability.
  • Monitor delivery KPIs, identify emerging risks and constraints, and direct corrective actions to protect delivery outcomes and commercial health.
• Client & Cross-Functional Leadership
  • Manage senior client relationships and partner with Commercial, Solutions, Capability, Talent, Operations, and Delivery stakeholders to align commitments and constraints.
  • Coordinate interdependent workstreams and cross-functional teams to maintain transparency, accountability, and predictable execution.
  • Intervene in at-risk engagements, define recovery plans, resolve escalations, and hold accountable owners to agreed actions and results.
• People Leadership & Continuous Improvement
  • Mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance.
  • Identify and scale reusable governance practices, delivery standards, and operating approaches that improve consistency and efficiency.
  • Balance client value, delivery quality, commercial commitments, and long-term account health.

Qualifications

• 10+ years of relevant delivery, program, project, or portfolio management experience, or equivalent practical experience.
• Demonstrated ability to own delivery outcomes for a complex account, defined portfolio segment, or delivery domain spanning multiple projects or programs.
• Strong command of delivery planning, governance, performance reviews, risk and issue management, escalation routes, change control, and operational readiness.
• Ability to make and document sound operational delivery decisions, including options, trade-offs, risks, dependencies, rationale, and corrective actions.
• Experience managing delivery financial health, forecasts, margin, capacity, staffing, quality, client satisfaction, and operational readiness within an assigned scope.
• Ability to translate client and business commitments into executable operating plans, governance, success measures, financial controls, and clear accountability.
• Experience identifying at-risk delivery, establishing recovery direction, and holding accountable owners to agreed actions and outcomes.
• Ability to balance client value, team sustainability, quality, commercial commitments, and long-term account health.
• Ability to align senior client and internal stakeholders, including Commercial, Solutions, Capability, Delivery, Talent, and Operations, on commitments and constraints.
• Strong communication, facilitation, negotiation, and stakeholder-management skills, including coordination of interdependent technical and functional workstreams.
• Demonstrated ability to mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance.
• Ability to identify and scale reusable governance, operating, and delivery practices that improve consistency and efficiency.

Role Expectations

• Own delivery outcomes and operational performance within an assigned account, portfolio segment, or delivery domain.
• Make key operational decisions; maintain delivery health, financial performance, capacity, quality, governance, and stakeholder alignment; intervene in at-risk delivery; and mentor Program and Project Managers.

Compensation

The base salary range for this position is $165,000 - $200,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

Benefits

• Medical, dental and vision insurance
• Life insurance
• Disability
• Paid time off
• 401(k)
• And more!