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Project Management
CX Technical Senior Program Lead
@Coinbase Careers Page
[Hiring] CX Technical Senior Program Lead @Coinbase Careers Page
Apr 02, 2025 - Coinbase Careers Page is hiring a remote CX Technical Senior Program Lead. 💸 Salary: $170,765 - $200,900 usd. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a CX Technical Program Manager, you will play a critical role in shaping and delivering the Consumer Support technology roadmap. You will identify opportunities to elevate our self-service and automated support experiences in ways that delight our customers. You will lead strategic cross-functional initiatives to develop scalable, data-driven, and customer-focused experiences that both resolve issues and create value for our business.
- Identify, scope, and prioritize key initiatives that create best in the world support experiences.
- Explore the use of new technologies to improve delight customers and achieve key results.
- Lead and manage technical programs to improve the customer experience and scale operations.
- Establish key results, write technical PRDs, manage technical backlogs, and prioritize work to achieve them.
- Coordinate with multiple development teams and build strategic partnerships with CX leadership and external business units.
- Utilize customer data and anecdotes to identify actionable customer experience improvement opportunities.
- Become a subject matter expert and thought leader in developing a best-in-class customer experience.
Qualifications
- Bachelor's degree in a relevant field or equivalent experience.
- 7+ years of experience in technical program management, preferably in consumer facing experiences.
- Strong project management skills with the ability to estimate work efforts, design project plans, and manage resources.
- Ability to execute on and manage multiple projects simultaneously.
- Experience writing technical PRDs, managing backlogs, and prioritizing work items.
- Excellent communication and stakeholder management skills, including experience influencing peer groups and upwards leaders.
- Desire to experiment and innovate on behalf of customers.
- Strong analytical and problem-solving abilities.
- Familiarity with operations data analysis and using data to inform customer experience improvement decisions.
- Ability to build and maintain strategic partnerships with internal and external stakeholders.
- Passion for delivering a best-in-class customer experience.
Requirements
- MBA or higher level degree (Nice to Have).
- Crypto, financial services, or other tech-company experience (Nice to Have).
- Lean Six Sigma, or green/black belt certification (Nice to Have).
Benefits
- Depending on your work location, the target annual salary for this position can range as detailed below.
- Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
- Pay Range: $170,765 — $200,900 USD.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
$170,765 - $200,900 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
