[Hiring] Customer Success Project Manager @Biointellisense

Role Description

The Customer Success Project Manager will report to the VP of Customer Success. This role will be in the Customer Solution Delivery group and be responsible for new program integrations with health systems and continuing to support customers as they grow.

• Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction.
• Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards.
• Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions.
• Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services.
• Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions.
• Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience.
• Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes.
• Collaborate with leadership to develop and implement strategies to drive customer success.
• Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction.

Qualifications

• Bachelor’s degree required.
• 6-10 years of experience in program management or related discipline.
• Project Management Professional (PMP) certification or similar certification is a plus.
• Experience project managing an implementation with a healthcare customer is a plus.
• Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization.
• Accepts responsibility and accountability for project success and associated key decisions.
• Continuous improvement mindset and a result and quality driven approach.
• Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues.
• Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives.
• Experience with Salesforce and with project management tools such as Jira or Smartsheet.
• Healthcare experience and medical device experience preferred.

Requirements

• Salary Expectations: $120,000 - $140,000 a year, based on experience and location.
• Work Location: Remote - Must be willing to flex work hours based on client locations.
• Travel Requirement: Must be willing/able to travel up to 20% as needed.

Benefits

• Robust Medical, Dental and Vision Plans.
• STD, LTD, Insurance Plans.
• HSA and Flexible Spending Accounts.
• Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting.
• FlexVTO (flexible vacation plans), Sick Leave, 11 Company Holidays.
• Home Office Benefits Stipend.