[Hiring] Customer Success Manager @Anteriad

Role Description

We are looking for a key member of the Anteriad Customer Success team who will be tasked with problem solving for internal and external customers on Anteriad’s line of products. CSM will provide top quality post-sale support on customer inquiries for content syndication, display advertising, and data services. The position holder will need to quickly become an expert on the full operational process from initial quote to campaign completion and wrap-up generation on all products sold in their team.

• Understand processes at an expert level to problem solve for internal and external stakeholders consistently.
• Work closely with Anteriad customers, Customer Success Managers, Sales Directors, and the Operations team.

Qualifications

• 5+ years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment.
• Experience with database products and services.
• Exceptional communicator with a strong team orientation.
• Ability to articulate in a courteous manner.

Requirements

• Independence: Ability to work on his/her own without constant direction or supervision.
• Self-Starter: Self-motivated with a strong work ethic.
• Motivated: Continuously seeks ways to improve contributions to the team.
• Adaptability: Ability to learn quickly and adapt to changing landscapes.
• Strong problem analysis and problem-solving competencies.
• Ability to interact well with team members.
• Ability to learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud.

Benefits

• Comprehensive medical (choice of 3 plans), dental and vision coverage.
• Company paid short-term disability, long term disability and life insurance.
• Optional supplemental life, accident and critical illness insurance plans.
• 401K with company match.
• Flexible PTO and generous holiday schedule.
• Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks).

Company Description

We are not just another B2B solution provider. We're problem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drive real results for our clients.

• Work from home.
• Flexible PTO.
• Training & development with unlimited access to Percipio LMS.
• Mix of collaborative & independent work.
• Community outreach via Anteriad Cares - encouraging staff to take time to volunteer.
• Professional mentoring program - career guidance from leadership.
• Great benefits for you and your family.