[Hiring] Customer Service Project Manager @Siemens

Role Description

As a CS Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities. This position will be focused on service solutions within our Customer Services business.

• Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.
• Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.
• Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services.
• Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence.
• Track project budget, schedule completion, and perform monthly revenue forecasting.
• Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.
• Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.
• Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• 7+ years of direct service project management experience.
• 7+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers.
• Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future.

Requirements

• PMP certification – while not required immediately for this role, obtaining PMP certification is required within 1 year of employment.
• A degree in engineering or construction management.
• Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing.
• An understanding of medium and/or high voltage electrical equipment.
• An understanding of datacenter construction projects.
• Experience with MS Project or other relevant scheduling software.
• Strong leadership skills with experience in leading cross-functional project teams.
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.

Benefits

• Siemens offers a variety of health and wellness benefits to our employees.
• The pay range for this position is $91,463 - $156,794 annually with a target incentive of 10% of the base salary.