[Hiring] Customer Programs Manager @Skyflow
Mar 29, 2025 - Skyflow is hiring a remote Customer Programs Manager. 💸 Salary: unspecified. 📍Location: USA, Canada, Australia.
Role Description
As a Customer Programs Manager, you are responsible for orchestrating the implementation of Skyflow’s most important Customers. You will manage the end-to-end delivery from contract signing through successful Go-Live, acting as the main point of contact for customers. This goes beyond managing standard implementations, and you will steward bespoke implementations with Product Managers and Solutions Architects, and manage relationships with strategic enterprise Customers. We enable Customers in their journey of protecting and governing sensitive data by demonstrating and validating how the Skyflow Privacy Vault and Privacy API uniquely enable agility while ensuring trust and compliance.
- Drive End-to-End Delivery including planning, implementation & delivery of customer programs across teams and organizations, identifying and mitigating risks, as well as managing dependencies and optimizing resources
- Cultivate a cohesive and aligned program team
- Identify and communicate program processes and operating model
- Work with Product, Engineering, and Solutions Engineering to coordinate, prioritize and deliver Customer Programs at scale
- Lead continuous-improvement for implementation process across teams
- Articulate program goals, desired outcomes, risks/issues and mitigation plan leadership
- Proactively identify and remove obstacles that are preventing team progress
- Ensure visibility to, and celebrations around team successes
- Assist with designing and building the best solution
- Gain a deep technical understanding of Skyflow’s product and integration capabilities to engage with stakeholders in Customer organizations
- Become an expert in Data Privacy and “privacy by design” architectural approaches across industry segments
- Consistently achieve successful results, even under tough circumstances
- Show adaptability when faced with gaining support from varying audiences
Qualifications
- 7+ years of technical experience working on SaaS technology platforms
- 3+ years of experience in customer-facing roles
- A Passion for the Customer and Continuous Improvement
- Excellent analytical and problem-solving skills with a history of being hands-on, and detail-oriented
- Experience operating autonomously across multiple teams, as well as demonstrating critical thinking and thought leadership
- Ability to effectively communicate complex technical concepts (Written and Verbal)
- Working experience with cloud technologies (Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure)
- Experience with API-centric development technologies (Experience with both Client-side and Server-Side SDKs)
- Experience in ideating solutions and working with technology partners
- Experience working with end-users and an ability to articulate their challenges
- An ability to execute efficiently in an ambiguous environment
Benefits
- Work from home expense (U.S., Canada, and Australia)
- Excellent Health, Dental, and Vision Insurance Options (Varies by Country)
- Vanguard 401k
- Flexible Paid Time Off (Unlimited)
- Generous Equity
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| 📍 | Be aware of the location restriction for this remote position: USA, Canada, Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA, Canada, Australia
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA, Canada, Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
