[Hiring] CRM Senior Associate - Project Manager @Kodiak Solutions

Role Description

In this role, you will create and manage all aspects of project planning, execution, and monitoring related to clinical revenue management projects, applying both your technical project management skills and superb communication skills to support our customers and internal teams. With your strong relationship management, organizational, and analytical background, you will:

• Anticipate risks and adjust plans appropriately.
• Manage project scope and timeline including contract amendments where necessary.
• Ensure high quality execution of all project deliverables.
• Develop (and adapt) communication plans and governance frameworks.
• Navigate complex projects to success for our customers as well as Kodiak.

Qualifications

• A bachelor’s degree in business or a health-related field is required (an MBA, MHA, and/or MPH is highly desirable).
• 3-5 years of healthcare project management experience is required, with a focus on clinical areas or revenue cycle being a strong advantage.
• Previous experience in a professional services or consulting role is essential, demonstrating a proven track record in delivering client-focused solutions.
• A fundamental understanding of hospital revenue cycle management, with a specific focus on mid revenue cycle processes, is highly desirable.
• Strong technical knowledge of project management and/or revenue cycle, along with relevant professional certifications (e.g., PMP, CAPM, RHIA, etc.) is expected.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and other project management tools.
• Demonstrated leadership skills with the ability to manage multiple projects, guide cross-functional teams, and interact with all levels of customer and internal staff.
• Financial and analytical skills are required, with a strong aptitude for using data to drive decision-making and process improvement.
• Outstanding written and verbal communication skills, with the ability to clearly present findings and recommendations to both technical and non-technical audiences.
• Prior experience in sales or business development is a plus, showcasing the ability to foster client relationships and grow business opportunities.
• Willingness to travel up to 25% to client sites, as needed.

Requirements

• Manage multiple customer projects simultaneously—scoping, planning, and executing deliverables on time and within expectations.
• Develop project timelines, implementation steps, internal and external communication strategies, governance frameworks, and change management plans in coordination with Kodiak and customer leadership.
• Ensure high-quality execution of all project deliverables.
• Coordinate and/or oversee coordination (where applicable) of project meetings and all related deliverables such as agendas, minutes, action items, and follow-up of next steps to continue moving the project forward.
• Manage project scope according to scope of work defined in contract.
• Identify opportunities for contract amendments, including creating and follow through of execution of amendment.
• Identify opportunities for expansion, upsell potential, and process improvement while mitigating risks.
• Develop and manage internal project finance processes.
• Support customer invoicing and billing processes.
• Manage and oversee benefit tracking processes and maintain customer ROI.

Benefits

• Inpatient and Outpatient Coding Experience.
• Clinical experience.
• Revenue cycle experience.