[Hiring] Critical Environment Program Manager @Microsoft

Role Description

The Critical Environment Program Manager (CEPM) is responsible for managing and delivering operational and engineering programs across Microsoft datacenter campuses. This role supports the safe, compliant, reliable, and efficient operation of critical infrastructure by partnering across Critical Environment operations, engineering, compliance, vendors, and regional and global program teams. The CEPM will use program and project management capabilities to drive operational improvements, manage risks and dependencies, improve performance, and support infrastructure reliability and availability.

• Manage and deliver Critical Environment programs, including break-fix reduction, preventative maintenance improvement, infrastructure upgrades, lifecycle programs, and reliability initiatives from planning through execution and closure.
• Monitor operational performance and key metrics related to availability, incidents, break-fix activities, time to resolution, preventative maintenance, and program execution, using data to identify trends and improvement opportunities.
• Develop and maintain program plans, priorities, dependencies, risks, actions, and performance reporting, and provide structured updates through regular business reviews and stakeholder meetings.
• Support compliance with Microsoft operational standards, audit requirements, standard operating procedures, methods of procedure, and change management processes, partnering with relevant teams to identify and address compliance gaps.
• Partner with Critical Environment Operations Managers, electrical and mechanical engineering teams, vendors, and regional and global program teams to align priorities, coordinate activities, and support program execution.
• Translate operational issues, infrastructure risks, and improvement opportunities into structured programs and projects, prioritizing activities based on business impact, operational risk, reliability, and customer availability.
• Communicate program status, risks, dependencies, blockers, and decisions to stakeholders and leadership while promoting continuous improvement, data-informed decision-making, collaboration, and Microsoft's culture and values.

Qualifications

• High School Diploma or equivalent AND relevant industry experience OR relevant industry experience and college coursework.
• Experience managing or supporting programs, projects, operations, or infrastructure in a Critical Environment, datacenter, industrial, engineering, or other mission-critical environment.
• Experience coordinating work across multiple stakeholders, teams, vendors, or technical disciplines.
• Experience using operational data, performance metrics, or reporting to identify risks, track progress, and support program or operational improvements.

Requirements

• Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role.
• This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Experience with Critical Environment infrastructure, such as UPS systems, generators, cooling systems, electrical systems, mechanical systems, or other building infrastructure.
• Experience with physical IT infrastructure, such as servers, networking, storage systems, capacity management, racks/enclosures, or structured cabling.
• Experience supporting the operation of building cooling, electrical, mechanical, or life-safety systems.
• Experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), or similar infrastructure monitoring systems.
• Experience managing large-scale projects or programs and/or relevant project or program management training or certification.
• Associate's, Bachelor's, Technical College degree, or other relevant education in Electrical Engineering, Mechanical Engineering, Computer Science, Telecommunications, Mathematics, or a related field.
• Relevant professional certifications in project management, IT service management, datacenter operations, information technology, networking, or related technical disciplines.

Compensation

• The typical base pay range for this role across Netherlands is € 58,400.00 - € 94,400.00 per year.
• Certain roles may be eligible for benefits and other compensation.

Application Process

• This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Equal Opportunity Employer

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.