[Hiring] Creative Resource Manager @Scale Army Careers

Role Description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

The Creative Resource Manager will be responsible for leading cross-functional operational initiatives, improving internal workflows, and implementing AI-powered systems that enhance organizational efficiency. This role is ideal for someone who thrives in fast-paced environments, enjoys solving operational challenges, and is passionate about leveraging AI and technology to build scalable systems.

Location: Fully Remote | 9:00 AM - 6:00 PM EST (Includes 1-hour break)

Key Responsibilities

• Operations & Project Management
  • Lead cross-functional operational projects across the organization.
  • Coordinate project timelines, priorities, owners, and deliverables.
  • Track project progress, identify blockers, and proactively resolve issues.
  • Hold teams accountable for deadlines, milestones, and project commitments.
  • Maintain visibility into strategic initiatives through documentation and reporting.
  • Manage resource allocation, team capacity, and project economics.
• Workflow Optimization & Process Improvement
  • Analyze existing workflows to identify inefficiencies and opportunities for improvement.
  • Partner with marketing and operational leaders to streamline business processes.
  • Develop and maintain SOPs, documentation, and scalable operational procedures.
  • Improve internal systems that support organizational growth.
  • Introduce structure while maintaining operational agility.
• AI Implementation & Automation
  • Support the implementation of AI-powered workflows across the organization.
  • Identify opportunities where AI and automation improve productivity.
  • Collaborate with technical teams to translate business requirements into AI-enabled solutions.
  • Implement automations, dashboards, reporting systems, and operational tools.
  • Stay informed on emerging AI technologies and recommend innovative solutions.
• Project Management Systems & Reporting
  • Own and optimize ClickUp as the team's primary project management platform.
  • Improve project planning, prioritization, assignment, and tracking processes.
  • Build operational reporting dashboards and performance metrics.
  • Ensure project information remains accurate and teams follow established workflows.
• Cross-Functional Collaboration
  • Coordinate daily execution across various teams ensuring projects move efficiently.
  • Improve communication, coordination, and execution across departments.
  • Translate business challenges into actionable operational solutions.
  • Align teams around organizational priorities and strategic initiatives.

Qualifications

• 4–8 years of experience in operations, consulting, project management, or agency operations.
• Experience leading cross-functional projects and operational initiatives.
• Experience improving business processes and organizational workflows.
• 3+ years of experience in a marketing, creative, digital, or performance marketing agency.

Requirements

• Strong hands-on experience with ClickUp is highly preferred.
• Experience implementing workflows, automation, dashboards, and operational systems.
• Strong analytical, problem-solving, and organizational abilities.
• Excellent written and verbal communication skills.
• Strong ownership mentality with exceptional follow-through.

What Success Looks Like

• Cross-functional projects are consistently delivered on time with clear ownership and accountability.
• Operational workflows become more efficient, organized, and scalable.
• AI-powered tools and automations successfully reduce manual work and improve productivity.
• Teams have greater visibility into priorities, deadlines, and project progress.
• Operational processes are documented, repeatable, and continuously improved.

Opportunity

This is an exciting opportunity to help shape the future of a modern, AI-enabled growth marketing agency. As the Creative Resource Manager , you'll build scalable systems, optimize cross-functional operations, and implement AI-powered workflows that improve how teams collaborate and execute.

Application Process

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets