[Hiring] Client Implementation Manager @Matrix Medical Network

Role Description

The Client Implementation Manager is responsible for leading and overseeing the seamless execution of new client implementations, client re-starts, and the addition of new products or services for existing clients. This role serves as the primary point of contact between the client and internal teams, ensuring alignment, clear communication, and successful project execution. The Client Implementation Manager drives project planning, risk mitigation, and stakeholder engagement to deliver a smooth and efficient client onboarding experience.

• Develops comprehensive project implementation plans and timelines, identifying key milestones and ensuring successful launch and post-launch monitoring.
• Serves as the primary day-to-day liaison between clients and internal teams, ensuring requirements, decisions, risks, and dependencies are clearly communicated and addressed.
• Oversees all aspects of client implementation configuration, including but not limited to provider credentialing, member engagement materials, system setup (e.g., clinical system, contact center system), billing & claims configuration, and care management/clinical requirements while maintaining process knowledge and ensuring compliance.
• Maintains project plans, status reports, risk and issue logs, decisions, approvals, and other implementation documentation within designated project management and CRM systems.
• Manages the client implementation pipeline, proactively assessing risks, prioritizing tasks, and keeping internal stakeholders informed about project progress, potential challenges, and upcoming Go-live dates by employing risk mitigation and problem-solving skills.
• Provides post-launch support and troubleshooting for Client Success and Sales teams, addressing data load issues, reporting needs, and issue resolution while ensuring customer satisfaction.
• Coordinates go-live readiness activities, confirming that client requirements, system configurations, training, testing, operational processes, and approvals are complete.
• Continuously identifies opportunities to enhance implementation processes and improve overall client experience through process improvement and innovation.
• Other projects and duties as assigned.

Qualifications

• 3+ years demonstrated success in client implementation, project management, or other related client-facing role in a health payor/insurer, health technology, or health care setting.
• Jira user or admin experience preferred.
• Bachelor’s degree or equivalent experience required.
• Relevant project management or client management certifications preferred (e.g., PMP, CSM, or equivalent).

Requirements

• Full Time, Salary
• Compensation: $83,600-$126,400/yr.
• Location: Fully Remote, must be in the United States
• Hours: Full Time Days

Benefits

• Medical, Dental, Vision
• Paid time off
• Paid holidays
• 401K with company matching
• Voluntary life insurance
• Short term disability
• Long term disability
• Employee assistance program
• Health savings account
• Flexible spending accounts
• Additional voluntary benefits available