[Hiring] Client Account Lead @phData

Role Description

We are looking for a Client Account Lead to join our Client Services team. In this role, you will own a portfolio of strategic, industry-focused accounts, driving growth, profitability, and executive relationships while helping clients formulate and realize their AI & Data goals. You will collaborate closely with client executives, Sales, Technical Account Leads, Delivery leaders, and ecosystem partners to deliver high-impact programs and advance phData’s delivery excellence.

Key Responsibilities

• Client Delivery:
  • Own and drive account strategy, delivery, and growth for a portfolio of strategic, industry-focused accounts, creating and executing long-term growth plans aligned to client goals and phData’s capabilities.
  • Translate client business objectives and AI & Data goals into strategic programs spanning data platforms, pipelines, governance, analytics, and AI, in partnership with data engineering, analytics, and ML teams.
  • Ensure engagements across your portfolio are delivered on time, within scope, and with strong profitability and measurable business value, maintaining ~40% utilization to stay close to delivery and client outcomes.
• Collaboration & Leadership:
  • Collaborate with cross-functional partners across Go-to-Market, Delivery, Finance, Product, and Partner teams to align on account health, project success, and future opportunity.
  • Provide strategic leadership during executive meetings, workshops, QBRs, and roadmap discussions, positioning phData as a trusted advisor to both business and IT stakeholders.
  • Ensure high-quality deliverables by staying engaged with delivery teams, reviewing performance metrics, and driving governance, risk management, and issue resolution across accounts.
  • Partner with ecosystem providers (e.g., Anthropic, Snowflake, AWS) to design and execute joint account strategies that bring added value to clients and accelerate portfolio growth.
• Practice & Firm Contribution:
  • Contribute to internal initiatives such as industry playbooks, account planning frameworks, sales enablement materials, and patterns for driving AI & Data outcomes in your verticals.
  • Represent phData professionally at industry events, conferences, and panels, helping elevate our presence and reputation in Restaurant/Hospitality, Technology, and other priority sectors.
  • Share best practices, deal learnings, and client insights to help improve phData’s client engagement model, forecasting, and overall delivery excellence.
• Additional Responsibilities:
  • Act as a trusted advisor to senior client stakeholders, shaping roadmaps, influencing strategic decisions, and guiding long-term initiatives.
  • Mentor and coach team members, fostering a culture of learning, feedback, and continuous improvement.
  • Help define and refine practice standards, reusable assets, and delivery frameworks.

Qualifications

• 10+ years of experience in consulting or similar data-driven verticals, including ownership of strategic account portfolios and revenue targets in the $10–20M+ range.

Requirements

• Hands-on experience collaborating with data engineering, analytics, and ML teams to design, sell, and oversee implementation of modern data solutions (data platforms, pipelines, governance, analytics, and AI).
• Proven ability to own revenue and profitability across a portfolio of strategic accounts, delivering growth through both net-new and expansion work.
• Experience delivering projects for external or internal clients in a professional services or consulting environment.
• Ability to break down complex problems into structured, actionable steps and drive them through to completion.
• Strong written and verbal communication skills in English, including experience leading executive-level conversations and influencing cross-functional stakeholders.
• Demonstrated ability to work effectively within matrixed, distributed, and cross-functional teams across Sales, Delivery, Product, and Partners.
• Proven track record of building and sustaining CxO and senior executive relationships, influencing strategic roadmaps across both IT and business stakeholders.
• Willingness and ability to travel up to 50%, depending on client needs and business priorities, while taking full ownership of account outcomes.

Preferred Qualifications

• Experience in the Restaurant/Hospitality and/or Financial Services sectors, with meaningful exposure to data, analytics, or AI-driven transformation.
• Hands-on experience with cloud data platforms and ecosystems (e.g., Snowflake, AWS, Databricks, Anthropic) and familiarity with modern data architectures and use cases.
• Prior experience working in global or remote teams and partnering across US and other regions.
• Contributions to communities, speaking, writing, or internal accelerators (e.g., industry events, thought leadership, or sales/solutions playbooks) are a plus.

Benefits

• Remote-First Work Environment
• 401k plan with company match
• Dental and Vision insurance
• Home Office Equipment Stipend
• Annual stipend for Learning and Development
• Competitive compensation, excellent benefits, Flexible PTO plus 10 Holidays (and other cool perks)