[Hiring] Principal Client Account Lead @phData

Role Description

We are looking for a Principal Client Account Lead to support a strategic customer in the Food Service and Beverage industry. Partnering with the overall Client Account Lead, you will lead defined client relationships, workstreams, and expansion opportunities within the account.

• Client leadership and account execution
  • Translate account strategy into clear plans for assigned stakeholders, workstreams, and priorities, with defined ownership, milestones, and next actions.
  • Build trusted relationships with senior business and technology leaders.
  • Lead selected client conversations, workshops, roadmap discussions, and QBRs in partnership with the overall CAL.
  • Maintain visibility into client priorities, stakeholder dynamics, delivery health, and risks.
  • Recommend actions early and escalate issues affecting broader account commitments.
• Delivery and client outcomes
  • Partner with Delivery, Technical Account Leads, and Practice leaders to keep assigned engagements aligned to client objectives, scope, quality, and measurable business value.
  • Translate business priorities into practical programs spanning data platforms, governance, analytics, and AI.
  • Help teams address customer intelligence, forecasting, personalization, loyalty, and operational efficiency.
  • Resolve delivery misalignment and bring client insights into future roadmaps and engagement plans.
• Growth and commercial partnership
  • Identify unmet needs and expansion opportunities within assigned stakeholder groups and workstreams.
  • Qualify and advance them with the overall CAL, Sales, technical leaders, and partners.
  • Shape proposals, statements of work, business cases, roadmaps, and executive narratives.
  • Own assigned pursuit activities from discovery through close, including stakeholder mapping and value articulation.
  • Maintain accurate opportunity and forecast inputs.
  • Connect client priorities to phData’s capabilities and relevant partners, including Snowflake, AWS, and Anthropic.
• Cross-functional leadership and firm contribution
  • Align Sales, Delivery, Finance, Practices, and Partners around priorities, dependencies, and decisions.
  • Lead through influence and bring clear recommendations on scope, staffing, sequencing, and risk.
  • Mentor team members and model principal-level operating discipline.
  • Share Food Service and Beverage insights, deal learnings, and delivery patterns through playbooks, reusable assets, and account governance practices.

Qualifications

• 6+ years of experience in consulting, professional services, or other complex client-facing environments.
• Proven experience leading enterprise client workstreams, multi-engagement programs, or defined portfolios within a strategic account.
• Experience identifying, shaping, and advancing expansion opportunities within existing enterprise clients.
• Experience working in a matrixed environment with Sales, Delivery, technical teams, Finance, and partners.
• Experience building relationships with senior business and technology stakeholders.

Requirements

• Experience connecting business priorities to Data, Analytics, Cloud, and AI solutions.
• Sufficient fluency in modern data platforms, data engineering, governance, analytics, machine learning, and AI.
• Ability to structure ambiguous client problems and develop actionable roadmaps.
• Strong commercial judgment, including experience contributing to proposals and account forecasts.
• Experience in Food & Beverage, Restaurants, Hospitality, Retail, CPG, or a closely related industry is a plus.
• Strong written and verbal communication skills.
• Demonstrated ability to influence without direct authority.
• Willingness and ability to travel up to 50% based on client needs and business priorities.

Preferred qualifications

• Experience supporting a large strategic restaurant, hospitality, retail, or CPG account.
• Experience working with Snowflake, AWS, Anthropic, Databricks, or similar Data and AI ecosystems.
• Experience leading QBRs, roadmap workshops, value realization discussions, or executive business reviews.
• Experience creating industry points of view, account playbooks, sales enablement, or reusable consulting assets.
• Experience operating as an Engagement Lead, Client Partner, Account Lead, Product Lead or equivalent role in a professional services environment.

Location & Time Zone Expectations

• This role is based in the Atlanta, Georgia, metro area and operates primarily in the Eastern Time Zone.
• Candidates must be located in or willing to relocate to the greater Atlanta metro region.
• We are a remote-first company; some flexibility may be required to collaborate across time zones.
• Travel of up to approximately 50% may be required to support client milestones and in-person meetings.

Benefits

• Remote-First Work Environment
• 401k plan with company match
• Dental and Vision insurance
• Home Office Equipment Stipend
• Annual stipend for Learning and Development
• Competitive compensation, excellent benefits, Flexible PTO plus 10 Holidays (and other cool perks)