[Hiring] Client Implementation Consultant @PharMerica

Role Description

The Implementation Consultant is responsible for independently leading and managing new customer implementations, change of ownership initiatives, pharmacy and facility moves, and other complex customer transition projects. This role serves as a consultative partner to customers and internal stakeholders, assessing business and operational needs, developing implementation strategies, identifying risks, recommending solutions, and guiding projects through successful completion.

The Implementation Consultant exercises discretion and independent judgment in evaluating customer requirements, interpreting operational needs, establishing project priorities, resolving complex implementation issues, and recommending appropriate courses of action. The position works collaboratively across multiple functional areas to ensure implementation solutions align with customer expectations, operational capabilities, service standards, and business objectives.

The successful candidate is highly organized, forward-thinking, analytical, and an effective communicator who takes a proactive and consultative approach to problem solving. This individual must be comfortable independently leading multiple projects in a fast-paced environment while adapting strategies based on changing customer and operational needs.

Qualifications

• Minimum of 3 years of progressively responsible experience in customer implementation, project management, project coordination, healthcare operations, pharmacy operations, customer relationship management, or a related field required
• Experience independently managing customer implementations, projects, operational initiatives, or complex cross-functional activities required
• Demonstrated experience assessing business or operational needs and recommending solutions required
• Demonstrated ability to exercise sound judgment, independently evaluate information, identify risks, and determine appropriate courses of action required
• Experience managing multiple projects or priorities with competing deadlines required
• Experience within pharmacy, healthcare, or customer implementation operations preferred
• Experience in a Long-Term Care Pharmacy environment preferred
• Experience consulting with customers regarding operational processes, services, or business solutions desired
• Experience leading complex, cross-functional customer implementations desired
• High school diploma, GED, or equivalent required
• Combination of education, training, and progressively responsible professional experience sufficient to successfully perform the responsibilities of the position required
• Associate's or bachelor's degree in Business Administration, Healthcare Administration, Project Management, Pharmacy/Healthcare Services, or a related discipline preferred
• Project management certification or formal project management training preferred
• Pharmacy Technician certification or registration, where applicable desired

Requirements

• Strong consultative and customer relationship management skills
• Demonstrated ability to exercise discretion and independent judgment
• Ability to assess customer business and operational needs and recommend appropriate solutions
• Strong project leadership and project management skills
• Ability to independently analyze complex situations and determine appropriate courses of action
• Strong critical-thinking, analytical, and problem-solving capabilities
• Ability to anticipate project risks and develop effective mitigation strategies
• Excellent verbal and written communication skills
• Strong presentation, consultation, and meeting facilitation capabilities
• Ability to communicate recommendations effectively to customers, leadership, and cross-functional stakeholders
• Ability to influence decisions and outcomes without direct authority
• Strong interpersonal and relationship-building skills
• Strong planning, prioritization, and organizational abilities
• Ability to independently manage multiple complex projects with competing priorities and deadlines
• Ability to adapt strategies and recommendations based on changing customer and business requirements
• Strong attention to detail while maintaining a broader understanding of customer and organizational objectives
• Ability to interpret project metrics and use information to identify trends and opportunities for improvement
• Advanced proficiency with Microsoft Office and relevant project management and collaboration technology
• Experience using metrics and performance indicators to evaluate project outcomes
• Working knowledge of pharmacy operations, standards, and customer service requirements, as applicable
• Ability to work effectively and independently within a remote work environment

Benefits

• Medical, Dental, Vision insurance
• Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
• Tuition discounts & reimbursement
• 401(k)
• Company Paid Time Off*
• Shift Differential
• DailyPay
• Pet Insurance
• Employee wellness and discount programs

Company Description

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.