[Hiring] eMAR Implementation Consultant @BrightSpring Health Services

Role Description

The eMAR Implementation Consultant manages eMAR system integrations by coordinating schedules and collaborating with stakeholders and vendors to ensure successful implementation.

• Leads the implementation of eMAR integrations to develop timelines and work with key stakeholders and external eMAR vendors.
• Completes required implementation, validation checklists, and documentation for new interfaces.
• Reviews and coordinates implementation components and timelines with all customers, vendors, technology, and support teams.
• Identifies and prioritizes issues and concerns, documenting and communicating them to leadership.
• Coordinates in-services, training, and audits in accordance with guidelines and best practices.
• Provides eMAR integration product support to new and existing customers.
• Consults with internal teams, partner companies, new/existing customers, and third-party system vendors.
• Problem solves by fielding incoming requests and proactively dealing with issues.
• Remotes into workstations/applications to troubleshoot and resolve issues.
• Provides post-implementation and ongoing eMAR/EHR interface integration support.
• Performs other tasks as assigned.

Qualifications

• Required: BA/BS or equivalent experience.
• Must have at least 1 year or more experience working with 3rd party eMAR/EHR systems implementing integration projects or providing technical product support.
• Extraordinary customer service and relationship management experience.
• Ability to handle multiple customer inquiries and channels simultaneously.
• Preferred experience or working knowledge of one or more of the following products: PointClickCare, QuickMAR, Yardi, Eldermark.
• Experience or working knowledge of Microsoft Applications: Microsoft Project Online, Teams, Sharepoint, Power Automate, Forms.
• Experience or working knowledge of AS/400 and/or Framework application.

Requirements

• Ability to professionally communicate contracted customer goals and directives to defined team members and stakeholders.
• Excellent communication and customer relationship skills.
• Technologically savvy; Intermediate or above computer skills with Microsoft OS and Office applications, Power Automate, Forms, AS 400, and Framework.
• Creative solving of technical problems ensuring the ability to deliver integrations across a wide variety of systems.
• Ability to focus on deadlines and deliverables ensuring successful integrations repeatedly on time and within scope.
• Field support requests and manage problem resolution documentation and ticketing system.
• Valid driver’s license.

Benefits

• Health, dental, vision, and life insurance benefits.
• Company paid STD and LTD.
• Tuition Assistance.
• Employee Discount Program.
• 401k.
• DailyPay.
• Flexible schedules.
• Paid-time off.
• Tuition reimbursement.
• Non-retail/Closed-door environment.