[Hiring] Chief of Staff - Strategy & Operations @Scarpel Telecom

Role Description

This is the CEO's right hand on business. You turn company priorities into plans with owners and deadlines, keep cross-functional work moving, and provide the key numbers, the memory and the track record of what's been decided and done. You will be close to every decision that matters, and you'll be expected to have a view on it.

What you'll own

• The operating plan: Translate company targets into a tracked plan with target actions, owners, deadlines, and follow-ups. You will always know where each number stands and how to check it quickly with the team.
• Key numbers: Go deep into commercial and operational data such as margin, volumes, client portfolios, pipeline, and cost base. Read it, challenge it, and bring the CEO suggestions rather than reports.
• A leadership board: Build and run a live view of projects and commitments across all functions so nothing gets lost.
• Company-level rhythms: Establish the weekly and monthly cadence, leadership meetings that end in decisions rather than discussion, and follow-through that doesn't depend on reminders.
• Process redesign: Focus on commercial flow, quoting, client handovers, and escalations across Sales, AM/CSM, Carrier Ops, Finance, Legal, and Tech.
• Cross-functional projects end to end: Address the problem, solution, delivery, and measured effect. May include organizational work such as function design, key hires, and onboarding.
• CEO-level materials: Prepare decks, one-pagers, partner and investor materials, and negotiation prep.

Qualifications

• Strong project and programme management: several parallel tracks driven to closure.
• Analytical depth: comfortable in BI and spreadsheets, reads a P&L, holds the logic behind the numbers rather than the format.
• Ability to reach team and leadership without formal authority.
• Direct, structured written and oral communication.
• Self-starter.
• Business-fluent English; Russian for internal work will be a plus.

Requirements

• Telecom / A2P messaging background (corporate, consulting, PMO or CoS profiles from other industries are also welcome where the analytics and independence are strong).
• Hands-on with automations: HubSpot, Notion, Power BI, Superset.
• AI as a working tool and a skill — you use it daily and can build agents around real tasks such as reporting, follow-ups, data prep, and routine coordination.