[Hiring] Change & Release Coordinator @Rackner

Role Description

Rackner is seeking a Change & Release Coordinator to support the successful introduction of technology changes across complex federal healthcare environments. This role helps connect planned system changes with operational readiness, ensuring stakeholders understand potential impacts and users receive the information and support needed to navigate upcoming releases.

You'll collaborate with service management, technical, clinical informatics, training, and communications teams to coordinate release activities, address readiness dependencies, and support reliable healthcare technology operations. Your work will help reduce avoidable disruptions and strengthen coordination across teams responsible for implementing and supporting technology changes.

What You'll Do

• Track scheduled technology changes and release activities, maintaining visibility into implementation timelines, dependencies, potential scheduling conflicts, and impacts on affected users.
• Assess the operational and user-facing impact of planned changes, identifying affected stakeholders and coordinating appropriate preparation activities.
• Coordinate and document stakeholder readiness checks before planned releases, communicating outstanding preparation needs and unresolved dependencies to appropriate teams.
• Work with training and communications teams to align learning resources, supporting knowledge materials, and user-facing information with planned release schedules.
• Coordinate release-related communications and collaborate with clinical informatics teams to support required clinical validation activities ahead of relevant changes.
• Maintain accurate change and release coordination records, documenting readiness activities, status updates, and outstanding follow-up items.
• Provide relevant change and release coordination information to post-release incident reviews, supporting operational visibility and continuous improvement of release readiness.

Qualifications

• Minimum of 3 years of professional experience in organizational change or release coordination within an ITIL-based environment.
• ITIL 4 Foundation certification.
• Eligibility for a Tier 3 investigation in accordance with applicable federal personnel-vetting requirements.

Requirements

• Prosci experience or certification.
• Experience using the ServiceNow Change Management module.
• Supporting electronic health record (EHR) releases.

Benefits

• Professional development and company-supported certification opportunities.
• 401(k) retirement plan with a 100% company match on contributions up to 6%.
• Medical, dental, vision, life, and disability insurance.
• Paid time off and company holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay and company team events.

Company Description

At Rackner, we develop and support technology solutions that help federal organizations address complex operational challenges. Our teams bring together expertise across cloud engineering, DevSecOps, software development, AI/ML, and mission-focused technology services.

You'll have the opportunity to contribute to meaningful healthcare technology initiatives, work alongside multidisciplinary teams, and help strengthen the coordination processes that support reliable technology operations and positive user experiences.