[Hiring] Business Implementation Manager @CMA CGM

Role Description

As a Project Manager, you will lead end-to-end implementation projects within a 3PL or contract logistics environment, including new customer and site start-ups as well as the deployment of warehouse automation solutions into existing operations. You will be accountable for delivering complex implementation programs that introduce robotics, conveyor, and material handling technologies, coordinating across internal teams, customers, and external vendors to ensure successful execution from design alignment through go-live and operational handover. This role requires strong project management capability, a solid understanding of contract logistics environments, and hands-on experience delivering automation implementations in high-stakes startup and retrofit settings.

What Are You Going to Do?

• Project Management & Execution
  • Lead site-level projects and programs, including new customer/site start-ups and automation deployments into live operations, ensuring timely and successful execution.
  • Develop detailed project plans, including timelines, milestones, resource allocation, and risk management strategies.
  • Drive accountability by monitoring progress, resolving issues, and removing roadblocks across cross-functional teams.
  • Ensure all projects comply with company policies and industry regulations.
  • Own vendor coordination, execution sequencing, and readiness through installation, commissioning, and go-live.
• Customer & Stakeholder Management
  • Serve as a primary point of contact for assigned projects, building and maintaining strong relationships with customers and internal stakeholders.
  • Manage customer expectations and ensure alignment on scope, timelines, and delivery outcomes.
  • Facilitate regular project status meetings, providing clear updates on progress, risks, and opportunities.
• Implementation & Operational Readiness
  • Partner closely with Operations, Engineering, IT, and Solution Design teams to support operational readiness for new sites, processes, and automation solutions.
  • Support operational design and process definition activities required for successful startup or retrofit.
  • Ensure implementation outcomes align with agreed service levels, capacity requirements, and performance targets at handover.
• Financial Oversight
  • Manage project budgets, ensuring financial targets are met.
  • Provide detailed financial reporting and analysis to senior leadership.
  • Identify cost and risk mitigation opportunities without compromising delivery or service quality.
• Team Leadership
  • Lead and influence cross-functional project teams in a matrix environment.
  • Provide direction, clarity, and support to team members to ensure alignment with project objectives.
  • Ensure appropriate resourcing and coordination across project phases.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
• Minimum 7 years of experience in project or program management within logistics, supply chain, or industrial environments.
• Experience leading warehouse automation implementation projects in a 3PL or contract logistics environment, including capital deployments of robotics, conveyor, and material handling systems for new customer/site start-ups or brownfield facilities, with responsibility for execution coordination, commissioning, and go-live, including WMS integration.

Requirements

• Hands-on experience managing complex implementation projects with tight timelines and multiple stakeholders.
• Strong communication and stakeholder management skills, with the ability to influence at all levels.
• Financial acumen with experience in budgeting, cost analysis, and financial reporting.
• Analytical mindset with a focus on continuous improvement and solutioning.
• Proficient in Microsoft Office Suite and project management tools (e.g., MS Project, Smartsheet).
• Flexibility to adjust plans and strategies based on project demands or unforeseen challenges.

Benefits

• Competitive Paid Time Off.
• 401(k) plan.
• Health insurance.
• Employee benefits platform offering discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.