[Hiring] Associate Program Manager, Technical Outreach @Motive

Role Description

Motive is looking for an Associate Program Manager, Technical Outreach to coordinate programs that improve technical knowledge sharing and collaboration across Technical Support Engineering and adjacent teams. As an associate program manager, you will:

• Coordinate technical outreach programs from planning through execution.
• Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams.
• Provide development teams with actionable technical and customer context to inform product improvements.
• Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums.
• Partner with Technical Support Engineering, Product, Engineering, and Enablement to identify knowledge gaps and prioritize outreach.
• Create and maintain clear technical content for support teams and stakeholders.
• Track program outcomes and use feedback to identify improvement opportunities.

Qualifications

• 2+ years of experience in program coordination, technical enablement, technical support, operations, or a related field.
• Experience managing cross-functional projects from planning through execution.
• Understanding of SaaS products, technical troubleshooting, or support workflows.
• Ability to translate complex technical concepts and customer needs into clear guidance for development teams.
• Experience using data and feedback to prioritize improvements and measure program effectiveness.
• Strong written and verbal communication, organization, and stakeholder management skills.

Requirements

• The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.
• It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
• Regarding US-based roles, candidates may be required to execute a non-compete covenant with the Employer, depending on the role and primary work location.
• This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
• Non-compete covenant terms in all other jurisdictions will be subject to applicable statutory requirements.

Company Description

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including:

• Transportation and logistics
• Construction
• Energy
• Field service
• Manufacturing
• Agriculture
• Food and beverage
• Retail
• The public sector

Visit gomotive.com to learn more.