[Hiring] Associate Program Manager @Cencora

Role Description

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

• Maintenance of a territory caseworker assignment;
• Ongoing maintenance of the assigned projects;
• Monitoring:
• Protocol adherence;
• Documentation in case files (electronic and hard files);
• Database use and accuracy of information collected;
• Phone calls for accuracy of content and telephone etiquette;
• Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence;
• Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;
• With the manager, participate in the hiring and training process of new staff;
• Identification of needs for modification of program database, protocols and current processes;
• Daily and on-going client project communications;
• Assistance and back up to the manager;
• Client reporting;
• Responsible to report all Adverse Events to the assigned units/departments;
• The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

Qualifications

• Post-secondary education or equivalent in a related discipline;
• RN/RPN license an asset;
• Bilingualism (French/English) is an asset;
• Project management experience is an asset.

Requirements

• Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar);
• Advanced knowledge of pharmaceutical distribution industry;
• Strong business and financial acumen;
• Strong analytical and mathematical skills;
• Strong communication, both internally and externally as well as interpersonal and leadership skills;
• Effective organizational skills; attention to detail;
• Ability to consistently meet deadlines and multitask;
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently;
• Ability to work independently and in a team environment;
• Adaptability to change and to learn new skills as required;
• Excellent presentation skills;
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint);

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture;
• Medical, dental, and vision care;
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave;
• Variety of training programs and professional development resources;
• Opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.