[Hiring] Appraisal Project Manager @ATS FAMILY

Role Description

US Forensic is seeking an Insurance Property Appraiser Project Manager to serve as a liaison between our appraisal team and our clients. In this role, you will:

• Dispatch new assignments
• Manage cycle times
• Communicate file status to clients
• Oversee and monitor appraisers in the field
• Maintain accurate file updates

You will be responsible for meeting service level agreements (SLAs), helping to build trust in our brand and the quality of our work. The ideal candidate is highly organized and able to effectively manage client requirements while handling a high daily volume of appraisal claims.

Responsibilities

• Enter and verify new assignments and proactively manage projects, including cycle times
• Maintain detailed documentation and update file statuses regularly
• Communicate project status with clients and provide proactive updates
• Assign, manage, and monitor field appraisal teams
• Collaborate with the Quality Assurance team to ensure a high-caliber end product
• Provide exceptional customer service via phone and email, assess client needs, and deliver appropriate solutions
• Maintain consistent communication with field teams
• Answer incoming calls and respond to emails in a timely, professional manner
• Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations
• Process invoices in accordance with contractual requirements and maintain proper documentation
• Provide feedback on operational issues and inefficiencies to support process improvements
• Assist with additional duties as needed

Qualifications

• High school diploma or GED required
• Insurance claims experience preferred
• Familiarity with Xactimate and Xactanalysis
• Strong organizational, documentation, and communication skills
• Ability to remain calm, focused, and effective in a fast-paced environment
• Highly detail-oriented with a commitment to accurate, thorough file documentation
• Ability to collaborate and share job management responsibilities within a team environment
• Growth mindset with a willingness to suggest improvements and foster open communication
• Proficient in Microsoft Office, web browsers, and PDF tools, with the ability to quickly learn internal systems

Equal Employment Opportunity Statement

Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

U.S. Persons Only

A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR"). Accordingly, the company will consider only "U.S. Persons" for this position. A "U.S. Person" includes:

• U.S. citizens or nationals
• U.S. lawful permanent residents (i.e., "green card" holders)
• Persons granted refugee status
• Persons granted asylum in the United States

This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

Please note, we do not accept unsolicited resumes from third-party agencies. Resumes submitted without an active agreement and prior coordination with our Talent team will not be eligible for placement fees.