[Hiring] AI Pilots Delivery Manager @Generation

Role Description

This role is responsible for the operational execution and coordination of AI learning tool pilots across LATAM and Europe, ensuring that pilots are delivered on time, implemented as designed, and supported effectively at the country level. A core focus of the role is ensuring disciplined and timely data collection throughout the pilot lifecycle.

• Manage the operational delivery of AI learning tool pilots across LATAM and Europe, ensuring timelines, milestones, and dependencies are met.
• Follow up proactively with country teams to confirm readiness, launch progress, and completion of pilots.
• Identify risks, delays, or blockers early and escalate appropriately to keep pilots on track.
• Act as the primary operational point of contact for country delivery, instructional, and operations teams across LATAM and Europe during AI tool pilots.
• Support country teams in translating pilot plans into day-to-day delivery reality, ensuring consistent implementation while accounting for local context and constraints.
• Provide hands-on operational support where needed, particularly to support integration of tools into live programmes.
• Support the onboarding and enablement of AI tools for instructors, delivery teams, and country leads.
• Roll out onboarding materials, guidance, and training resources developed by the Online Team.
• Provide practical support to address early adoption issues, process gaps, or tool-related questions during pilot delivery.
• Ensure required pilot data is collected accurately and on time across all participating countries.
• Follow up with country teams to track completion of data inputs and adherence to agreed evidence and reporting standards.
• Maintain clear tracking of pilot status, readiness, adoption, issues, and completion, and provide regular operational updates to central stakeholders.
• Work in close partnership with the Online Learning Lead (LATAM & Europe) to ensure pilot designs and evidence requirements are reflected in delivery.
• Surface operational insights, delivery challenges, and country feedback to inform iteration and decision-making.
• Coordinate with technical and AI platform teams to support issue resolution during live pilot delivery.

Qualifications

• Minimum 3 years’ project or programme management experience, with clear accountability for delivery timelines, follow-up, and execution.
• Minimum 3 years’ experience managing training programmes, including online and in-person delivery, and working closely with instructional or delivery teams.
• 1-2 years’ exposure to AI tools or AI-enabled processes, with an understanding of how these are integrated into operational workflows and live learning environments.
• Strong experience coordinating across multiple stakeholders, including country teams and central functions, with a focus on delivery discipline and follow-through.
• Ability to work hours that overlap with CET by at least 4 hours.
• Multilingual capability, ideally across English, Hindi, and/or Tamil, to support engagement with local teams in India.

Requirements

• Based in or near Delhi, India, with the ability to provide hands-on, in-person support to country and delivery teams.
• Experience supporting tool rollouts or pilots, including onboarding, enablement, and early-stage troubleshooting.
• Comfort operating in pilot or experimental environments, where iteration and adaptation are expected.
• Demonstrated ability to ensure timely and accurate data collection across programmes or countries to support evaluation and decision-making.

Company Description

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors.

• Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates.
• To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries.
• 91% of learners are unemployed upon joining, with nearly half being long-term unemployed.
• Three months after completing the program, graduates have a 78% job placement rate, rising to 88% within six months.
• 79% of employed graduates are hired by repeat employers, and 89% are in jobs related to their training.
• Graduates earn an average of 3-4X their previous earnings immediately after employment.
• 77% of alumni from upper-middle income countries meet daily financial needs, and 63% can save for the future.
• Global graduates have earned more than $1.9 billion in wages.
• Generation graduates typically have a secondary school background, 52% are female, and 28% have dependents.