[Hiring] Account & Delivery Manager @Ekumen

Role Description

We’re looking for an Account & Delivery Manager based in Latin America to own the operational health and commercial growth of our US client engagements. This is a pivotal, newly dedicated role. You’ll be the bridge between our robotics engineers and our clients’ technical leadership (CTOs, VPs of Engineering, Product Directors). You’ll keep delivery flawless, catch risks early, and grow accounts organically through trust and a real understanding of each client’s roadmap, not hard selling. You’ll work with fast-growing US startups and enterprise robotics companies across ROS/ROS 2, C++, embedded systems, SLAM, computer vision, simulation, and hardware testing.

• Own the P&L and growth strategy for your US accounts, including SOW extensions, amendments, and rate adjustments.
• Spot expansion opportunities and propose additional engineering capacity where it genuinely helps the client.
• Run QBRs, executive syncs, and roadmap alignment sessions with client leadership.
• Monitor delivery, communication, and team integration, and resolve friction early to protect client trust and engineer retention.
• Partner with Talent Acquisition and Technical Leads to turn client roadmaps into candidate profiles and to onboard new engineers.

Qualifications

• 4+ years in a dual Account Management / Delivery Management role in staff augmentation, technical consulting, or B2B tech services.
• An engineering background (Computer Science, Software, Mechatronics, Embedded Systems, or related) that lets you talk credibly with technical executives.
• A track record of account growth, upselling, and long-term client retention.
• Experience managing LatAm engineers deployed into US client organizations.
• Advanced English (C1) and availability to travel periodically to the US.

Nice to have

• Exposure to robotics (ROS/ROS 2, SLAM, computer vision, simulation).
• Familiarity with nearshore staff augmentation models.
• Experience responding to technical RFPs/RFIs.

Benefits

• Join us to be part of a dynamic community where your skills and contributions truly matter!