[Hiring] VP, Product Strategy-Technology Workflows @ServiceNow

Role Description

The Business Technology Workflows is the largest business at ServiceNow – and its core. We build the products that run the technology estate—Service Management (Incident/Problem/Change), Operations Management (Discovery, Service Mapping, Event Management, etc.), the Configuration Management Database (CMDB), Asset Management, and Portfolio Management. Our customers use us to gain visibility of their technology estate, understand how it connects and performs, and act on it.

As AI moves from helping people work to acting on systems directly, the accuracy and reach of that picture becomes the limit on everything built above it. That puts the Technology Workflows business at the center of the company’s agentic strategy.

This is a senior individual contributor role and the strategy partner to the SVP of Technology Workflows and the General Managers and Product Leaders of each business unit. You will not run a product line directly, nor will not have a team reporting directly to you. Your work and impact come through the ability to partner and influence.

You will:

• Decide what this business should believe about where its market is going.
• Be the key identifier of technological shifts and trends.
• Understand the current and future competitive landscape.
• Synthesize findings with evidence and turn it into artifacts that help set long-term roadmap direction, budget allocations, staffing decisions, pricing, partnerships, and acquisitions.
• Interact with the ServiceNow Ventures team to help identify and assess sectors and individual companies for investment.
• Work with the Corporate Development team to create M&A chess boards and evaluate acquisition targets.
• Collaborate with the Corporate Strategy team to develop ServiceNow’s overall strategic posture.

Key to this role is an understanding of both business and deep technical constructs. Technology Workflows is the most technical product group at ServiceNow and success in this role requires understanding how technical estates are run and the constantly changing stack used by practitioners.

If you want a defined product area and a team to build it, this is the wrong role. If you want to set the direction of a business at this scale without the machinery of owning it, few seats give you this much reach.

What you get to do in this role:

• Own and defend the multi-year strategic position for Technology Workflows, and keep it current as the AI landscape moves.
• Produce the written arguments and pre-reads that leadership actually decides from.
• Set market sizing and category definition for the business.
• Shape pricing and packaging strategy across the portfolio.
• Own inorganic strategy for the business: source and evaluate acquisition, acquihire, and partnership candidates.
• Build and maintain the partner and ecosystem framework.
• Represent the business in executive and customer forums.
• Maintain the competitive picture for AI-native technology operations.
• Partner across product leadership for service management, operations, configuration, asset management, and portfolio management.

Qualifications

• Strong analytical and presentation skills in deeply technical fields.
• An engineering degree with 10+ years of product leadership/product development experience and an MBA with 10+ years of business leadership and execution are assets.
• 15+ years in enterprise software with a focus on technical IT or production operations.
• Deep domain knowledge in how hardware and software is built, deployed, and run.
• Experience with development and ownership of a strategic position that changed what a business did.
• Experience evaluating companies for acquisition, acquihire, or deep partnership.
• Strong commercial instincts across pricing, packaging, and market sizing.
• Strong analytical skills and the willingness to challenge an analysis you were handed.
• Exceptional written communication.
• Executive presence with external audiences.
• Comfort operating without a team.
• Experience integrating AI into work processes, strategic direction, or problem-solving.
• A strong full-stack understanding of on-premise infrastructure, the public cloud, DevOps practices, and software lifecycle.

Requirements

• Background spanning both the IT estate and the production/DevOps estate.
• Prior experience at, a close partnership with, or deep experience using tools like observability, DevOps and CI/CD pipelines, Agentic platforms, and public cloud.
• Venture, corporate development, or investment banking exposure alongside a product career.

Benefits

• Base pay of $291,500 - $495,600, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• A 401(k) Plan with company match.
• ESPP, matching donations, a flexible time away plan, and family leave programs.