[Hiring] Technical Product Manager, Integrations & Platform @WellnessLiving

Role Description

We're looking for a technical product manager to own and grow our ecosystem of third-party integrations, APIs, SDKs, and partner products. You'll manage a broad portfolio spanning workflow and platform integrations, developer-facing APIs, hardware and access-control partners, and financial systems.

• Payments is a permanent anchor of this portfolio.
• You'll own our payment gateway integrations and the merchant-facing workflows that sit on top of them, so direct hands-on payments integration experience is required for this role.
• You'll sit between engineering, external partners, and internal teams, and you'll be the person the company relies on to explain what an integration can and can't do.

Key Responsibilities

• Roadmap and strategy: Own the roadmap for third-party integrations, API/SDK development, and technical partnerships, and align it with broader product and company goals.
• Payments ownership: Own payment gateway integrations end to end — scoping, rollout, merchant onboarding flows, and ongoing optimization.
• Requirements and scoping: Work with engineering to scope and prioritize integration work. Gather technical requirements from partners and customers for new integrations and enhancements to existing ones.
• Partner and vendor management: Manage relationships with third-party vendors, payment processors, and platform partners. Evaluate new partners and run technical investigations into emerging integration opportunities.
• API and developer experience: Oversee the maintenance and improvement of our developer-facing APIs and SDKs for performance, scalability, and developer satisfaction.
• Pilot programs: Design and run pilot and beta programs for new integrations and partner rollouts. Gather structured feedback and iterate before general availability.
• Subject matter expertise: Serve as the internal SME on integration capabilities and constraints, supporting sales, support, and implementation teams.
• Translation and communication: Convey technical requirements, tradeoffs, and project status clearly to non-technical stakeholders across the business.
• Escalation support: Partner with engineering to investigate and resolve complex integration issues raised by customers or partners.
• Go-to-market partnership: Work with marketing to position integrations and technical products accurately in external communications and release materials.
• Measurement: Track integration adoption, API reliability, and partner performance, and prioritize enhancements based on business impact.

Qualifications

• 3–5 years as a technical product manager or product manager owning software integrations, APIs, or developer platform products.
• Direct experience with payment gateway integrations — for example Stripe, Moneris, Square, Global Payments, or Adyen — including transaction lifecycles, refunds and disputes, and merchant onboarding.
• Strong working knowledge of REST APIs, webhooks, JSON, SDKs, and authentication patterns, with the ability to read and assess third-party developer documentation independently.
• Demonstrated ability to scope and deliver technical work with engineering teams, from requirements through release.
• Familiarity with PCI-DSS, tokenization, and data security considerations in payment workflows.
• Excellent written and verbal communication, particularly translating technical detail for non-technical audiences.
• Ability to manage several concurrent integration workstreams and prioritize effectively.
• Legally entitled to work in Canada, with the ability to maintain consistent overlap with Eastern Time business hours.
• Proven effectiveness in a remote setting, including asynchronous written communication with engineering and external partners.

Nice to Have

• Experience running pilot or beta programs for new integrations or physical device rollouts.
• Exposure to POS terminal or card reader deployments (EMV, tap-to-pay, semi-integrated setups).
• Background in SaaS platforms, integration marketplaces, or partner ecosystems.
• Familiarity with the health, wellness, or fitness industry.
• Hands-on technical background — software development, solutions engineering, or API development.

Company Description

At WellnessLiving, we empower health and wellness business owners to turn their passion into thriving businesses. Our mission-critical software supports thousands of entrepreneurs and millions of clients worldwide on their wellness journeys. We’re a customer-first company that values excellence, accountability, and adaptability, and we’re looking for people who thrive in a fast-paced environment and want to make a meaningful impact in the wellness industry.

• Customer First – We approach every challenge with a deep commitment to our customers’ success and happiness.
• Excellence – We hold ourselves to a high standard and strive for exceptional execution in everything we do.
• Accountability – We take ownership of our decisions, actions, and results.
• Adaptability – We embrace change, stay flexible, and continuously evolve in a dynamic world.