[Hiring] Technical Product Manager @Zayo Group

Role Description

Zayo is seeking a highly skilled and motivated Technical Product Owner to drive the development and enhancement of our critical business systems, Service Now, and its integrations to other platforms including Salesforce, Site Tracker, and Oracle. In this role, you will be the key liaison between business stakeholders and development teams, translating business needs into clear, actionable user stories and technical specifications. You will leverage your deep technical expertise to ensure solutions are scalable, efficient, and aligned with our overall business objectives. The ideal candidate possesses a strong software engineering background, hands-on experience with Service Now, and a comprehensive understanding of Change Control processes.

• Product Ownership: Act as the primary technical product owner for assigned systems (Service Now and integrations to Salesforce, Site Tracker, and Oracle), responsible for maximizing the value delivered by development teams.
• Requirements Gathering: Collaborate with business stakeholders to understand their needs, pain points, and objectives, and translate them into well-defined user stories and acceptance criteria.
• Stakeholder Communication: Effectively communicate development progress to both technical and non-technical stakeholders.
• User Stories: Work closely with the Technical Product Manager to develop detailed user stories and data mapping for system integrations and API interactions, to guide development teams in building robust and scalable solutions.
• Backlog Management: Create, prioritize, and maintain the product backlog, ensuring it is aligned with business strategy and provides clear direction for development teams.
• Sprint Planning and Execution: Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives, providing technical guidance and ensuring the development team understands the "why" behind the requirements.
• Data Management: Work with data architects and engineers to ensure data integrity, quality, and accessibility across all systems.
• Solution Design: Collaborate with architects and developers to design solutions that meet business requirements while adhering to best practices and architectural principles.
• Testing and Acceptance: Define acceptance criteria and participate in testing to ensure delivered solutions meet business needs and quality standards.
• Continuous Improvement: Identify opportunities to improve processes, tools, and methodologies related to requirements gathering, development, and delivery.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, a related technical field or equivalent work experience.
• Minimum of five (5) years of experience as a Technical Product Owner, Business Analyst, or Software Engineer, with a focus on enterprise software systems.
• Experience working with Service Now software or similar telecom management systems is highly desirable.
• Solid understanding of software development methodologies, including Agile (Scrum, Kanban).
• Excellent analytical, problem-solving, and communication skills (both written and verbal).
• Ability to translate complex business requirements into clear and concise user stories, with previous experience using Jira.
• Strong collaboration skills and ability to work effectively with cross-functional teams.
• Ability to manage multiple priorities and work in a fast-paced environment.

Requirements

• Estimated base salary range: $77,100 - $118,600 USD/annually.
• The base pay range shown is a guideline and reasonable estimate for this role.
• Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.
• Non-sales roles may be eligible to participate in a discretionary annual incentive plan.
• Sales roles may be eligible to participate in a sales incentive plan.

Benefits

• Excellent Health, Dental & Vision Insurance.
• Retirement 401(k) Savings Plan.
• Generous paid time off policy including paid parental leave.