[Hiring] Staff Product Manager, Telephony @LiveKit

Role Description

We're looking for the first Product Manager for LiveKit Telephony: how AI agents utilize the global phone network. Landlines, mobile networks, and enterprise phone systems already connect nearly every person and business on earth. Making an agent a first-class participant on that network is what turns voice AI from a demo into something that picks up a real phone number and does real work.

Our PM team is small and high-leverage, with each PM coming in to establish the foundations in a new area of the business. Telephony is essential to many of the highest-value voice AI use cases running today:

• Call centers
• Customer support
• Healthcare triage
• Outbound sales
• Appointment scheduling

You'll shape the direction and roadmap for Telephony alongside the engineering leaders who build it, across both sides of the product:

• SIP trunking, where enterprises bring the carriers and phone systems they already have and everything has to interoperate, stay up, and sound good.
• LiveKit Phone Numbers, our native offering, where we own the carrier relationships and hand a developer a working number in a couple of clicks.

This role can be based remotely or in our SF HQ, where you'll be part of a collaborative in-office culture!

You'll Thrive Here If You:

• Are obsessed with making the best product for our customers
• Are known as the go-to person for tackling tough problems
• Work hard and can build and ship fast
• Are focused on polish, detail, and quality
• Are a fast learner, frequently picking up new tips, tricks, and skills

The best way to impress us is by trying LiveKit's product, understanding the space, and bringing smart thoughts and opinions to the table.

Qualifications

• 8+ years in product management, at a senior or staff level, with substantial experience managing developer-facing products.
• Technical depth: Ability to reason about protocols, media paths, latency, call quality, and failure modes.
• Reliability instincts: Experience owning a product where uptime and quality were core responsibilities.
• Cross-functional influence: Ability to influence through clarity, trust, and good judgment.
• Customer obsessed: Form deep connections with customer needs and translate that into a prioritized roadmap.
• Communication as a superpower: Ability to write clearly and present well.
• Comfort with ambiguity: Ability to prioritize ruthlessly and move quickly without perfect information.

Requirements

• Built a telephony, CPaaS, SIP, or voice communications product that customers ran production call volume on.
• Familiarity with SIP, RTP/SRTP, DTMF, voice codecs, and call transfer.
• Experience working with carriers: interconnects, number provisioning and porting, and telecom regulation and compliance.
• Background at a developer tools, infrastructure, or communications company.
• Familiarity with voice AI, real-time communication, or contact center platforms.
• Experience with usage-based pricing models and cost or margin optimization.

Benefits

• An opportunity to build something truly impactful to the world.
• Contribute to open source alongside world-class engineers.
• Competitive salary and equity package.
• Health, dental, and vision benefits.
• Flexible vacation policy.

Company Description

LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.