[Hiring] Staff Product Manager @Owner.com

Role Description

In store is Owner’s big initiative — we started as the best way to help local businesses win online, and realized in store channels can be a crucial accelerant to that. We’ve kickstarted this effort by building and launching the Owner POS, Kitchen Display System and Kiosk all in less than a year.

We’re hiring a product leader to support across our in store offering end-to-end — a PM who wants to run and build a business line (product + operating model), and who is excited to be forward-deployed. You’ll spend meaningful time in the field building relationships with sophisticated restaurant groups, and you’ll turn that signal into a scalable product + operating model. Our ambition is to scale our point of sale and kiosk business lines past $100M+ ARR.

The impact you'll have:

• Shift restaurant software from outputs to outcomes.
• Build experiences that synthesize what matters, explain why it matters, recommend the next best action, and make it easy to act.
• Own the core operator experience across mobile and desktop.
• Bring together the workflows restaurants rely on every day, including orders, guest issues, operational settings, business performance, and growth opportunities, into a cohesive product experience.
• Build personalized business guidance.
• Show restaurants the value Owner is driving, identify the highest-impact opportunities, and deliver the right recommendation across product, email, SMS, customer success, and AI agent experiences.
• Scale unified guest and order management.
• Help restaurants monitor, manage, and resolve reviews, support requests, forms, order issues, and operational exceptions quickly.
• Productize best-practice playbooks into simple actions.
• Turn proven operator and customer-success workflows into personalized recommendations, one-tap actions, and safe automation.
• Earn trust in AI-assisted execution.
• Design the permissions, confirmations, evaluation loops, rollback paths, and failure handling needed for restaurants to trust Owner with increasingly important work.
• Operate forward-deployed.
• Spend meaningful time with restaurant owners and teams — in restaurants, in kitchens, over text, and alongside our support and success teams — to understand what actually happens day to day. Turn that proximity into sharper product priorities, better AI behavior, and products that feel like real leverage for operators.
• Lead through ambiguity.
• Align product, design, engineering, data, AI, customer success, and operations around the highest-impact operator outcomes.

Qualifications

• 5+ years of product management experience, or equivalent building experience, with a track record of shipping high-impact products.
• Forward-deployed customer obsession.
• AI product instincts grounded in real operations.
• Excellent product judgment and taste.
• Technical depth and strong engineering partnership.
• Bias toward outcomes over features.
• Strong prioritization and execution.
• Cross-functional leadership.

Requirements

• You build conviction by getting close to the work: visiting restaurants, observing live workflows, texting with operators, shadowing frontline teams, and understanding how work actually gets done before deciding what to build.
• You think in loops — signals → decisions → actions → learning — and care deeply about quality, trust, and iteration.
• You can reduce cognitive load, simplify messy workflows, and design products that feel obvious to busy, non-technical users.
• You can reason about systems, data flows, integrations, permissions, reliability, and tradeoffs.
• You know how to connect product work to customer and business impact, not just launches.
• You can balance speed, correctness, and long-term maintainability in a fast-moving environment.
• You can align opinionated stakeholders, create clarity from ambiguity, and keep teams moving.

Compensation and benefits

• The estimated starting base salary range for this role is $220- $240K, plus a generous pre-IPO equity package.
• Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.