[Hiring] ServiceNow Business Analyst/Product Owner @Navtech, Inc.

Role Description

We are looking for a Business Analyst / Product Owner with ServiceNow experience to join the ServiceNow Support Team. This role will collaborate with Process Owners and Requestors across IT and the Business to define and deliver on the strategic roadmap.

• Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements.
• Continuously prioritize the product backlog to ensure the development team is focused on the highest value work.
• Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations.
• Collaborate with cross-functional teams to manage dependencies.
• Partner with Platform Owner and other stakeholders to understand process owner needs and emerging trends to refine the roadmap.
• Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform.

Qualifications

• Minimum 12+ Years of experience within Information Technology.
• 3-5+ Years of experience in ServiceNow Administration, Business Analysis, Project Management, or other Agile-related roles.
• Proven track record as a strong collaborator and communicator.
• 4 Year Bachelor's degree in Computer Science, Information Technology, or equivalent work experience (4 years of experience in lieu of Bachelor's).

Requirements

• Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules.
• ServiceNow Certifications (e.g., Certified System Administrator, Certified Application Developer).
• Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment.
• Demonstrated experience thinking outside of the box to provide creative and effective solutions.
• Proven ability to be adaptable, agile and flexible to provide creative solutions.

Company Description