[Hiring] ServiceNow Business Analyst @General Dynamics Information Technology

Role Description

GDIT is seeking a Business Analyst to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program. In this role, you will assist NIAID in:

• Assessing business processes
• Identifying operational and functional requirements
• Developing conceptual business models
• Translating stakeholder needs into actionable specifications for ServiceNow solutions
• Evaluating existing IT capabilities and identifying gaps
• Generating strategies for improvement
• Shaping direction and priorities for platform enhancements

This position requires strong analytical skills, experience with enterprise IT processes, and the ability to work in cross-functional environments to address complex operational needs. Hands-on experience supporting or analyzing ServiceNow workflows and modules is required.

How a ServiceNow Business Analyst Will Make an Impact:

• Work with NIAID stakeholders to gather, analyze, and document functional and operational requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, and Vulnerability Response.
• Assist in creating conceptual business models, process maps, workflow diagrams, and functional specifications using industry best practices and NIAID standards.
• Assess organizational baselines and workflows to identify gaps, inefficiencies, and improvement opportunities.
• Identify IT deficiencies impacting the ability to meet organizational goals and develop strategies for improved cross-functional IT operations.
• Collaborate with architects, developers, and administrators to translate business requirements into clear technical specifications.
• Validate solutions through design reviews, sprint activities, demonstrations, and release readiness checkpoints.
• Support Agile ceremonies including backlog refinement, sprint planning, and acceptance validation.
• Support documentation development including requirements, user stories, acceptance criteria, and operational procedures.
• Provide clear communication to stakeholders regarding priorities, timelines, risks, and decisions.

Qualifications

• Bachelor’s degree (or equivalent experience)
• 6 or more years of experience as a business analyst or functional analyst in a large enterprise environment, aligned with the government LCAT requirement
• Hands-on experience working with or supporting ServiceNow workflows, processes, or modules
• Experience developing business requirements, user stories, acceptance criteria, and workflow documentation
• Experience supporting or participating in Agile development processes including backlog refinement, sprint readiness, and acceptance validation
• Experience analyzing functional baselines, process gaps, operational inefficiencies, and improvement opportunities
• Ability to create conceptual business models, process flows, and functional specifications
• Experience facilitating requirements sessions, stakeholder meetings, and process design workshops
• Experience collaborating with technical teams including developers, architects, and administrators
• Strong analytical, documentation, and communication skills
• Ability to obtain and maintain NIH Public Trust

Requirements

• Experience with ITSM, ITOM, CMDB, SecOps, or VR process analysis or configuration
• Experience with enterprise workflow modeling tools or documentation practices
• Experience supporting federal health IT or NIH programs
• Experience developing dashboards, reports, or analytics for business operations
• Experience participating in ERP, enterprise system reviews, or strategic assessments

Benefits

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Company Description

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

We are GDIT, a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.