[Hiring] Senior Technical Product Manager @Tillster

Role Description

We are seeking a highly skilled, client-obsessed Technical Product Manager to join our dynamic and growing team. In this role you will act as the primary product owner and day-to-day technical point of contact for our customer(s), owning the relationship as well as the product. You will be responsible for the development and implementation of innovative on-premise solutions — including but not limited to self-service kiosks — that span both hardware and software, and you will serve as the trusted bridge between the customer, engineering, and design teams.

You will hold responsibility for several of Tillster's key, high-profile clients across Tillster globally. This is a highly visible role with regular exposure to senior leadership — both internally and with our clients — so polished executive communication and sound judgment are essential.

Responsibilities

• Client Partnership & Product Ownership:
  • Serve as the primary product owner and day-to-day point of contact for the customer.
  • Manage the client relationship end to end — setting expectations, aligning priorities, communicating trade-offs and timelines, and building trust as the go-to expert for their on-premise product portfolio.
  • Lead client meetings, demos, and working sessions.
• Requirements Gathering & Prioritization:
  • Engage internal teams and both internal and global stakeholders to gather requirements and understand their needs.
  • Align with stakeholders on how success will be measured for each requirement.
  • Translate these requirements into actionable product features and enhancements, aligning with leadership on prioritization and roadmap.
• Hardware & Software Product Development:
  • Manage the end-to-end product development lifecycle, from concept to launch, across both hardware and software.
  • Work closely with cross-functional teams including engineers, UI & UX designers, and customer representatives to define product requirements, create wireframes and workflow diagrams, and ensure timely delivery of on-premise solutions.
• API & Technical Documentation Fluency:
  • Read, interpret, and work directly from technical API documentation to define integration requirements, validate feasibility, scope work with engineering, and answer customer technical questions.
  • Comfortably navigate integration points across POS, payment, kiosk, and other on-premise systems.
• Client-Facing Documentation:
  • Author and maintain high-quality client-facing documentation — feature definitions, configuration guides, release notes, RFP responses, and how-to materials.
  • Communicate the value of features without unnecessary technical jargon and select and articulate the best features to meet each customer's needs.
• User Experience Optimization:
  • Continuously enhance the user experience of our on-premise solutions by gathering feedback from stakeholders and collaborating with UI/UX designers and engineers to implement improvements that drive customer satisfaction and maximize user engagement.
• Technical Expertise:
  • Stay current with the latest advancements in on-premise hardware and software technologies and leverage your technical knowledge to define requirements that further enhance our product offerings.
• Reporting:
  • Track and report on key success metrics for both product performance and the client relationship.

Qualifications

• Good Communicator/Speaker (required), with professional working proficiency in English (written and spoken) for cross-team and documentation work.
• Strong client-facing product owner skills (required) proven experience owning and managing an external customer relationship as the primary product point of contact.
• Can break down complex technical projects into incremental value deliveries — sequences work into clear, prioritized milestones that ship value early and often.
• Prioritizes and drives alignment across the organization — able to prioritize and gain alignment across competing dependencies and stakeholders throughout the organization, both internal and external, to keep delivery on track.
• Demonstrated experience delivering on-premise hardware and software solutions (Preferred not required), including Kitchen Display Systems (KDS), digital menu boards, self-service kiosks, and cash payment machines — ideally in the Quick Service Restaurant (QSR) or hospitality industries.
• Familiarity with agentic solutions — experience defining or delivering AI agent-based capabilities that enhance ordering, customer service, or restaurant operations.
• Understanding and knowledge of Point of Sale (POS) systems — on-premise or cloud-based.
• Defines and consumes APIs (required) — able to define API specifications and to read and interpret technical API documentation to scope, validate, and communicate integration requirements, including documenting tool/product features and planning migrations between systems or platforms.
• Proven ability to write clear, professional client-facing documentation — samples/portfolio required.
• Bachelor’s degree in computer science, Engineering, Business, or a related field — or equivalent practical experience.
• Senior-level Technical Product Manager (5+ years) — proven experience in a similar role, preferably in restaurant technology, point of sale, payment systems, or on-premise / self-service technology.
• Highly analytical and data-driven — makes decisions from data, drives continuous improvement, and applies rigorous problem-solving with deep attention to detail.
• Communicating clearly with all stakeholders — keeps internal and external stakeholders aligned on project status, priorities, and trade-offs, and collaborates effectively across cross-functional teams and customers.
• Familiarity with user experience design principles and wireframing tools such as Figma.
• Ability to travel as business needs demand.

Requirements

• Core skills & technologies:
  • Senior Technical Product Manager
  • Technical Product Owner
  • On-premise solutions
  • Self-service kiosks
  • Self-service ordering
  • Digital ordering
  • POS / point of sale (on-premise and cloud)
  • Payment systems
  • Kitchen Display Systems (KDS)
  • Digital menu boards
  • Cash payment machines
  • API specification and system integrations (REST)
  • Agentic / AI solutions
  • QSR (Quick Service Restaurant)
  • Hospitality and restaurant technology
  • Product roadmap
  • Stakeholder management
  • Cross-functional leadership
  • Data-driven product management
  • Bilingual (native Spanish / English)
  • LATAM
  • Mexico

Benefits

• Compensation yearly rate is $145,000k - $170,000k DOE.
• Meal allowance for each day worked, available through a meal card.
• Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date.
• Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee's cost.
• Holidays: Up to 20 federal and local/municipal holidays in accordance with applicable Mexican Labour laws, dependent on your employment start date.
• Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date.
• Education, Learning & Development: We offer Udemy Learning courses and ongoing learning and development opportunities.