[Hiring] Senior Technical Product Manager @Zayo Group

Role Description

The Senior Technical Product Manager — API and AI Enablement leads the strategy, development, delivery, and adoption of customer-facing and internal APIs, AI-enabled capabilities, and related platform integrations. This role connects business strategy, customer needs, and technical execution.

• Translate ambiguous opportunities into clear, secure, developer-ready plans.
• Lead cross-functional delivery teams.
• Ensure solutions progress from discovery through production adoption and measurable outcomes.
• This is a hands-on, player-coach role with immediate emphasis on technical product delivery.
• As the team scales, the role is expected to expand into direct people leadership.
• The ideal candidate combines strong product and program leadership with enough technical depth to collaborate directly with software engineers, architects, security teams, operations, customers, and external partners.
• Comfortable communicating clearly from engineering working sessions through executive reviews.

Qualifications

• Undergraduate degree in engineering, computer science, product management, business, or a related technical field.
• A minimum of eight (8) years of relevant experience, or equivalent practical experience.
• Demonstrated success leading API, integration, platform, developer-experience, or enterprise software initiatives.
• Strong understanding of the API lifecycle, including contracts, versioning, compatibility, documentation, testing, load and performance validation, observability, security, and deprecation.
• Working knowledge of identity, authentication, and authorization concepts, including SSO, MFA, OAuth, OpenID Connect, role-based access, customer entitlements, token management, and service identities.
• Practical understanding of modern AI product-development processes, including use-case selection, prototyping, evaluation, human oversight, security review, observability, cost and performance management, and production monitoring.
• Comfortable using AI assistants and agentic tools as part of everyday research, requirements development, analysis, prototyping, testing, and delivery work.
• Sufficient technical fluency to review architecture, API specifications, logs, service behavior, testing evidence, and technical tradeoffs with engineers.
• Experience converting business needs into complete requirements, acceptance criteria, delivery plans, and measurable outcomes.
• Proven ability to lead software engineers, technical specialists, vendors, and cross-functional partners through influence rather than reporting authority.
• People-leadership experience gained through direct management, mentorship, or leading delivery teams.
• Strong understanding of secure software delivery, privacy, data governance, operational readiness, and enterprise risk management.
• Outstanding organizational and prioritization skills.
• Strong business acumen and the ability to support recommendations with customer evidence, operational data, financial impact, or clearly defined business value.
• Demonstrated ability to communicate complex technical subjects to non-technical audiences.

Requirements

• Telecommunications, digital commerce, quoting, ordering, billing, service-management, or customer-portal experience.
• Experience delivering AI or API capabilities in a highly available, regulated, security-sensitive, or large-enterprise environment.

Benefits

• Excellent Health, Dental & Vision Insurance.
• Retirement 401(k) Savings Plan.
• Generous paid time off policy including paid parental leave.
• This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.