[Hiring] Staff Product Manager, AI Agents @Clutch

Role Description

Clutch is building a portfolio of AI agents for credit unions — collections (Emma, already sold and live with multiple credit unions), plus new agents in origination, fraud, engagement, and activation. This role owns one of those agents end to end: discovery with members and credit union executives, the first implementations, and the roadmap that follows.

This is not a traditional product management role. You will spend a large share of your time in front of customers — often on site — shaping products that don’t fully exist yet, then staying with them through the first implementations until they actually work in production. The next year is deliberately an experimentation year: listening, prototyping, and learning what credit unions will really adopt.

You will also help decide where each agent lands. Our largest partners will eventually run several agents, each with a different internal owner (a VP of Collections buys very differently than a VP of Lending). Part of the job is judging which agent goes live with which credit union, in what sequence, in collaboration with the other AI PMs — rather than pushing your own agent into every account.

What You’ll Do

• Within 1 month, you will:
  • Ramp on the agent portfolio and on the credit unions that matter most over the next six months.
  • Rapidly prototype and live trial different agents and use cases.
  • Take ownership of one agent and its roadmap, and build a working relationship with your engineering and commercial counterparts.
  • Join customer conversations and go to at least 2 on-site visits, and start forming your own view of the customer and the product.
  • Meet the internal buyers’ counterparts at our largest partners and understand who owns what inside a credit union.
• Within 3 months, you will:
  • Own discovery for your agent: run customer sessions on site, and turn what you hear into a sequenced roadmap with clear business outcomes. Goal is to ship an agent every 4-6 weeks in production.
  • Ship the first version of the integrations your agent depends on (core, loan origination system, CRM), designed to be reused rather than rebuilt per customer.
  • Drive at least one net-new product go-live, making key decisions and clarifications that unblock it.
  • Work with the other AI PMs to decide which credit unions your agent should launch with, and which should wait.
• Within 6 months, you will:
  • Have your agent live with multiple credit unions, with data you can show partners to prove it is working.
  • Expand the business outcomes your agent is accountable for, beyond the initial use case.
  • Hand scaled rollout to AI Ops with documentation and a repeatable integration pattern, while you keep the product roadmap.
  • Be trusted to walk into a partner executive conversation alongside commercial counterparts and come out with a decision.

Qualifications

• Product sense above all.
• B2B product experience.
• AI-forward.
• Customer presence.
• Willingness to travel.
• Relentless forward motion.
• Top-notch communication, written and live.
• 7+ years in product management in a fast-paced environment, preferably in B2B SaaS and/or Fintech; Founding backgrounds are strongly welcome.

Nice to have

• Financial services or fintech background.
• Experience in or alongside a forward-deployed engineering or product function.
• Hands-on integration work with core banking, LOS, or CRM systems.

Benefits

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.