[Hiring] Senior Program Manager, Customer Validation @NRG

Role Description

The Senior Program Manager, Customer Validation is responsible for defining and executing customer validation strategies that help ensure products are ready to deliver exceptional customer experiences before launch.

• Serve as the customer validation subject matter expert for products moving through alpha, beta, launch readiness, and post-launch learning.
• Partner closely with Product Management, Engineering, Design, Quality, Operations, and Product Research to determine what customer evidence is needed, how it should be collected, and what it means for product readiness.
• Design validation strategies, define customer cohorts, develop testing methodologies, analyze customer feedback and sentiment, and provide data-driven recommendations.
• Transform customer validation into a scalable discipline that provides product teams with confidence they are building experiences customers will love.

Qualifications

• 5+ years of experience in Customer Validation, Beta Programs, Product Operations, Program Management, Product Development, Technical Program Management, or a related field.
• Demonstrated success partnering with Product, Engineering, Design, and Operations teams to deliver complex product initiatives.
• Experience analyzing customer feedback and translating data into actionable product recommendations.
• Proven experience developing structured testing, validation, customer feedback, or product readiness programs.
• Experience supporting the development or launch of hardware, software, platform, AI, energy, mobile, or connected product experiences.
• Bachelor's degree in Business, Engineering, Human Factors, Psychology, Product Development, or a related field; equivalent practical experience considered.

Requirements

• Ability to translate product questions, risks, and requirements into effective customer validation strategies and programs.
• Proven ability to manage complex cross-functional initiatives involving multiple stakeholders, dependencies, and timelines.
• Strong ability to analyze customer feedback, identify meaningful patterns, and develop actionable recommendations.
• Experience developing customer surveys, feedback mechanisms, and measurement frameworks that generate reliable insights.
• Ability to effectively partner with Product Management and Engineering teams and translate technical requirements into customer-facing validation activities.
• Strong written and verbal communication skills with the ability to influence decisions through clear, evidence-based recommendations.
• Passion for representing the customer's perspective and ensuring customer evidence informs product decisions.
• Ability to operate independently, define strategy, manage ambiguity, and drive outcomes with limited direction.

Benefits

• Base salary range: $140,000 - $190,000.
• Annual bonus, short- and long-term incentives, and program-specific awards.
• Eligible to participate in the benefits program which includes medical, vision, dental, 401K, and flexible spending accounts.