[Hiring] Senior Product Solutions Specialist @Ticketmaster

Role Description

The Senior Product Solutions Specialist, Microflex App Support, provides support to Ticketmaster staff using the Microflex ticketing platform and related products throughout Europe and the emerging markets, with a strong emphasis on client support.

As part of a team providing oversight and on-call support of the infrastructure and services that power the Microflex ticketing platform, the role requires:

• Independently managing multiple concurrent problems.
• Performing triage and prioritization with discretion and pragmatic judgment.
• Compiling solutions across a broad technology stack while collaborating with engineering teams.
• Working with the wider technology team to reduce support requests and accelerate client growth.
• Maintaining a detailed knowledge of Ticketmaster’s ticketing systems and associated product functionality.

Qualifications

• Minimum of 2 years in software product support in a remote environment.
• Prior Ticketmaster or ticketing experience required.
• Advanced product knowledge and understanding of developer languages (SQL, HTML, XML, etc.).
• Excellent communication skills.
• Attention to detail and problem-solving abilities.
• Proficient in Microsoft Office.
• Excellent time management and organizational skills.
• Experience with Incident and change management, ITIL.
• Strong mentoring skills.
• Willingness to travel to international markets as necessary.

Requirements

• BA/BS degree in computer science or related field or relevant work experience in lieu of degree (desirable).
• Proficiency in PowerShell for operations scripts and text processing (preferred).
• Experience with troubleshooting API request issues and large-scale data correlation.
• Experience with configuration management systems.
• Familiarity with analysis tools such as Splunk, Kibana, and Zabbix.
• Understanding of networking principles and basic network troubleshooting tools.
• Working knowledge of one or more database products (MSSQL, MySQL, etc.).
• Knowledge of Service Management tooling (Jira, Salesforce) is a plus.

Benefits

• Inclusive work environment that encourages personal and professional development.
• Opportunity to work in a passionate and diverse culture.
• Support for work-life balance.
• Encouragement to bring your whole self to work.