[Hiring] Senior Product Service Specialist @GE Appliances, a Haier company

Role Description

As a GE Appliances’ Senior Product Service Specialist – Water Heaters, you’ll serve as a technical resource for water heater products, providing service support, product guidance, and troubleshooting expertise for heat pump, gas, and electric water heaters. This role partners with engineering, quality, product management, and service teams to improve serviceability, resolve field issues, and strengthen the customer ownership experience. The role acts as the voice of service by translating field and customer feedback into practical recommendations for product and support improvements. This is a seasoned individual contributor role that works independently with limited supervision on difficult and sometimes complex technical issues.

Qualifications

• High school diploma, GED, or equivalent.
• Completion of a technical degree, trade program, certification, or equivalent combination of education and relevant experience.
• Licensed Master Plumber.
• Minimum 5 years of relevant experience in field service, technical product support, troubleshooting, service operations, or a related technical discipline.
• Experience supporting, servicing, installing, or troubleshooting at least one of the following: heat pump water heaters, gas water heaters, or electric water heaters.
• Demonstrated ability to diagnose technical product issues and provide practical service guidance to customers, distributors, dealers, or field partners.
• Experience reading and applying technical documents such as installation instructions, service manuals, schematics, wiring diagrams, or troubleshooting materials.

Requirements

• Demonstrates the ability to operate as a seasoned technical contributor, working independently with limited supervision.
• Effectively prioritizes and manages technical support activities, escalations, documentation updates, and field issue follow-up.
• Applies strong technical and analytical judgment to diagnose difficult water heater product, installation, and service issues.
• Uses technical expertise and clear communication to guide customers, distributors, dealers, and internal stakeholders toward effective resolution of product and service issues.
• Applies working knowledge of water heater products and service requirements to support troubleshooting and serviceability.
• Demonstrates proficiency using technical documents and business tools needed to support the role.

Benefits

• 25–50% travel may be required, primarily domestic, based on business need.
• Work may be performed in office, home office, lab, field, distributor, or customer-facing environments.
• Occasional evening or weekend work may be required.

Company Description

GE Appliances, a Haier company, is the fastest-growing appliance company in the U.S., powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things together.

• Our work is centered on our People and Culture as reflected in our Zero Distance philosophy.
• We are committed to fostering an environment where every individual feels valued, connected, and empowered to contribute.
• We aim to strengthen communities where we live and work.
• We reinforce a culture of belonging, purpose, and engagement.
• We are dedicated to creating solutions that empower colleagues and reflect the diversity of the communities we serve.