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Senior Product Owner Billing & Payments
@Jimdo.com
[Hiring] Senior Product Owner Billing & Payments @Jimdo.com
Mar 20, 2025 - Jimdo.com is hiring a remote Senior Product Owner Billing & Payments. đź’¸ Salary: unspecified. đź“ŤLocation: Germany, Portugal, Italy, Spain.
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Role Description
We are looking for an experienced and business-savvy Senior Product Owner to own and optimize our Billing & Payments domain. This role requires someone who is not just comfortable with high-level strategy but also thrives in getting hands-on with the details, diving deep into customer pain points, edge cases, and financial operations to drive meaningful impact.
- Own and optimize Jimdo’s billing and payments infrastructure to ensure reliability, scalability, and efficiency.
- Drive key payment metrics, including Payment Rate, Authorization Rate, Fraud Rate, Dunning Recovery Rate, and CX enablement.
- Deeply understand customer payment use cases - analyzing every step from checkout to subscription renewals, refunds, chargebacks, and involuntary churn.
- Manage relationships with payment vendors (Stripe, Adyen, PayPal, etc.) and billing systems (Zuora, Chargebee, etc.) to improve performance and SLAs continuously.
- Balance product innovation with compliance - ensuring regulatory adherence (PSD2, SCA, VAT, tax compliance).
- Define and enforce SLAs for critical payment APIs to ensure reliability and seamless developer integration.
- Optimize subscription management—making it easier for customers to upgrade, downgrade, pause, or cancel while reducing friction and involuntary churn.
- Partner with Finance, Engineering, CX, Legal, Marketing and more to create a world-class billing and payment experience for Jimdo and its customers.
Qualifications
- Strong business acumen—you understand how payments drive revenue, retention, and customer satisfaction, and you do not shy away from financial modeling and trade-offs.
- Deep expertise in SaaS billing & payment systems, with hands-on experience in PSPs (e.g., Stripe, Adyen, PayPal) and billing platforms (e.g., Zuora, Chargebee).
- A passion for digging into details—you do not just accept surface-level explanations but investigate root causes and edge cases.
- Ability to manage vendor relationships, including negotiations, integrations, and service-level agreements.
- Experience in subscription-based business models and expertise in financial operations like invoicing, tax compliance, and fraud prevention.
- Understanding of API-driven billing & payment architectures, working closely with engineering teams to optimize integrations.
- Knowledge of global payment regulations & compliance (PSD2, SCA, PCI-DSS, VAT compliance, etc.).
- Excellent analytical skills, using data-driven insights to improve payment rates and reduce revenue leakage.
Requirements
- Customer-obsessed – Advocate for a seamless and transparent billing experience that eliminates customer frustration.
- Hands-on and detail-oriented – Proactively explore edge cases, error logs, and payment failures to identify opportunities for improvement.
- Strategic & execution-driven – Balance high-level roadmap vision with execution excellence.
- Adaptability & problem-solving – Thrive in fast-paced, ambiguous environments and are relentless in removing payment friction.
- Collaboration-first – Work cross-functionally with Finance, Engineering, Support, and external vendors to drive outcomes.
- Holistic ownership mindset – Own the end-to-end payments experience, from the customer’s perspective to business impact.
Benefits
- Inspiring Mission: At our core, we are driven by a meaningful mission - to empower solopreneurs and small businesses to succeed and to contribute to the sustainability and vibrancy of the communities they serve.
- Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up with opportunities for in-person collaboration. You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in.
- Support for your side hustles: We encourage side hustles. In addition, you get up to three free Jimdo websites for your personal or professional projects that you get to keep forever.
- An International Diverse Team: Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity, with an Employee-led DEI Council and active ERGs that ensure everyone's voices are heard.
- Continuous Growth and Career Development: We invest in your growth with company-wide access to LinkedIn Learning and Hack Weeks, Deep Work Thursdays, conferences and access to technical eLearning platforms. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression.
- Competitive Benefits Package: Annual compensation reviews to ensure you're rewarded fairly.
- A remote office set-up bonus to enhance your workspace.
- A unique workation policy that allows you to work from different locations.
- An employee assistance program, offering resources and counseling.
- Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever.
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| đź“Ť | Be aware of the location restriction for this remote position: Germany, Portugal, Italy, Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Product
Product
|
Salary
đź’¸
unspecified
|
Remote
Location
Germany, Portugal, Italy, Spain
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Germany, Portugal, Italy, Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
