Senior Product Manager, Zoom Phone @Zoom Communications, Inc.

[Hiring] Senior Product Manager, Zoom Phone @Zoom Communications, Inc.

Mar 17, 2025 - Zoom Communications, Inc. is hiring a remote Senior Product Manager, Zoom Phone. 💸 Salary: $98,900 - $228,700. 📍Location: USA.

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Role Description

Lead the Zoom Phone business by focusing on telephony features, owning objectives and KPIs, and ensuring these features drive user engagement and business impact.

Define and prioritize product features and enhancements to delight customers.
Translate customer needs into well-defined user stories, business requirements, and functional requirements for core management systems and services.
Own, define, and groom product backlogs while working alongside development and design teams to drive agile delivery.
Collaborate closely with other product managers, product marketing, and multiple cross-functional teams to define and maintain the core management platform roadmap.
Track product KPIs and analyze product usage data to identify trends and reveal requirements that best enable customer happiness.
Serve as the product expert by evaluating similar and adjacent products, understanding industry trends, and working closely with key customers and stakeholders.

Qualifications

Bachelor’s degree in a technical field (e.g., Computer Science, Electrical Engineering) with 10 years of product management experience focused on telephony solutions.
Excellent communication skills, capable of influencing, inspiring, simplifying ideas, telling impactful stories, and driving clear decisions.
Proven success in telephony-centric businesses, with experience in enterprise SaaS, communication, and collaboration products.
Strong understanding of cloud or premise-based enterprise unified communications platforms, with a demonstrated ability to deliver innovative solutions in dynamic environments.
Experience in driving enterprise SaaS, communication, and collaboration products and technologies is a strong advantage.
Familiarity with SIP signaling, RTP, WebRTC, H.323, and telephony hardware (e.g., PBX systems, IP phones).
Understanding of QoS, network latency, jitter, and packet loss, and their impact on call quality.
Experience with APIs for integrating telephony services (e.g., RESTful APIs) and Agile processes for managing scrum teams.

Requirements

Salary Range or On Target Earnings: Minimum: $98,900.00 Maximum: $228,700.00
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.
Starting pay will be based on a number of factors and commensurate with qualifications & experience.
Location-based compensation structure; there may be a different range for candidates in this and other locations.
Anticipated Position Close Date: 03/23/25

Benefits

Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health.
Support work-life balance and contribute to their community in meaningful ways.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Senior Product Manager, Zoom Phone @Zoom Communications, Inc.

Product

Salary 💸 $98,900 - $228,700	Remote Location USA
Job Type full-time	Posted Mar 17, 2025

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[Hiring] Senior Product Manager, Zoom Phone @Zoom Communications, Inc.

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