[Hiring] (Senior) Product Manager - Member Management @Pliant

Role Description

Member Management is the trust layer of Pliant. The team owns identity, authentication, access and permissions, the full member lifecycle, and the multi-region tenant structure underneath it all. As Pliant moves up-market and works with banks and larger partners, this area becomes increasingly important: security reviews and vendor assessments depend heavily on how well we handle identity and access.

As (Senior) Product Manager - Member Management, you will own how members - and increasingly AI agents - access Pliant. Your scope covers:

• Authentication (passkeys, eIDs, enterprise IDPs, SSO)
• The permissions model
• The joiner-mover-leaver lifecycle
• Multi-tenant, multi-region identity for partners and banks

The main challenge is combining bank-grade security with an access experience that stays simple for members. This is a hands-on, platform-heavy role for someone who enjoys structuring ambiguous problems, working closely with engineers on identity topics, and building capabilities that other teams at Pliant rely on.

Qualifications

• 5+ years in product management or a related role, ideally in B2B SaaS, fintech, identity/security, or platform-heavy environments
• Experience with identity and access - authentication, SSO and IDPs, permissions and RBAC, provisioning - or a strong interest in getting deep into the domain
• Strong technical fluency: comfortable discussing auth flows, multi-tenancy, integrations, and system-design trade-offs with engineers
• Ability to work through ambiguity, create structure, and make sound decisions without perfect information
• Familiarity with fintech trust and compliance requirements (e.g. PSD2) is a strong plus
• Experience coordinating with large partner banks or other enterprise stakeholders - aligning requirements and timelines and keeping delivery on track across organizations
• High ownership, bias for action, and clear cross-functional communication
• Fluent English; other languages are a plus

Requirements

• Own strategy, roadmap, and execution for Member Management: identity, authentication, access and permissions, the member lifecycle, and tenant management
• Advance passwordless, adaptive authentication (passkeys, eIDs, enterprise IDPs, SSO) and step-up verification for sensitive actions
• Build multi-tenant, multi-region identity that lets partners and banks launch quickly and lets members move easily between tenants and organizations
• Automate the member lifecycle end to end: HRIS sync plus just-in-time provisioning, so joiners, movers, and leavers always have the right access
• Work with Security, Compliance, and Engineering to meet the authentication, access-control, resilience, and audit bar that banks and regulated institutions require
• Design the permissions and entitlements model that other Pliant domains build on
• Prepare the platform for AI agents as governed members: verifiable identity, scoped permissions and limits, and a full audit trail

Benefits

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Your choice of preferred OS, Windows or Mac
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Wellhub Membership
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues