[Hiring] Senior Product Manager, Carrier Capabilities @Shippo

Role Description

• Own the product vision and strategy for Carrier Capabilities, aligned to Shippo’s growth, reliability, and cost goals.
• Translate business goals (revenue growth, retention, carrier expansion) into a prioritized carrier capabilities roadmap.
• Define standardized carrier capabilities (e.g., rating, labeling, tracking, billing, configuration) and how they are represented internally.
• Own product decisions for carrier API abstractions, configuration models, error standards, and quality requirements.
• Review and prioritize new carrier features and API changes, balancing customer value, carrier constraints, and platform health.
• Lead cross‑functional delivery for new carrier integrations, major upgrades, and deprecations in partnership with engineering and technical program management.
• Support incident response and post‑mortems to ensure carrier issues result in durable product improvements.
• Measure performance indicators for carrier integrations, including quality, reliability, upgrade cadence, and operational cost.
• Build visibility into carrier health, coverage gaps, and capability maturity to inform roadmap and investment decisions.
• Use data, customer feedback, and operational insights to continuously refine priorities.
• Partner closely with Carrier Partnerships, Carrier Operations, Solutions Architecture, and GTM teams to ensure alignment from contract to production.
• Serve as the primary product counterpart for senior stakeholders on carrier‑related initiatives.
• Influence without authority across multiple product and engineering teams to drive alignment on shared goals.
• Be a simplifier. Your communication is a craft that lets you right-size the message for any audience.

Qualifications

• 4+ years of Product Management experience, with significant experience owning technical platforms or APIs.
• Strong understanding of distributed systems, APIs, and integration patterns.
• Proven ability to lead complex, cross‑team initiatives with high ambiguity and high impact.
• Excellent written and verbal communication skills, able to influence senior technical and non‑technical stakeholders.

Requirements

• Experience with parcel carrier integrations or logistics platforms.
• Background in software engineering or other deeply technical roles.
• Experience scaling internal platforms used by multiple product teams.

Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working hours.
• One week-long company wide winter slow down.
• 3 Volunteer Days Off (VTOs).
• WFH stipend to set up your home office.
• Charity donation match up to $100.
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth.
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings.

Company Description

• Ship policy: We believe compensation is a custom experience and are committed to fair and equitable compensation practices.
• The standard base pay range for this role is min is $134k to a max $182k annual salary (we tend to anchor our offers at the mid point $158k).
• Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.
• The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value.
• Total compensation for this role will include equity, medical, dental, vision and other benefits noted in our Shippos “package” section.