[Hiring] Senior Product Manager - AI & Hardware Asset Health @BusPatrol

Role Description

At BusPatrol, we’re on a mission to make school transportation safer for children and communities. As a leader in AI-powered safety solutions, we bring cutting-edge technology—AI, machine learning, and IoT—to school buses across North America. We’re the most trusted stop-arm safety program globally, delivering transparency and safety at scale. In short, this is purpose-driven work that measurably changes behavior in the communities we serve.

Key Outcomes

• Reduce mean time to resolve (MTTR) for bus and hardware issues by 25–50% within 12 months.
• Increase in-field uptime of critical hardware kits (e.g., cameras, sensors, edge devices) by a defined target (e.g., X%) through improved monitoring, diagnostics, and maintenance workflows.
• Clarify and prioritize asset criticality, enabling operations teams to focus on buses and routes with the greatest safety and enforcement impact.
• Improve detection, triage and automated remediation of asset issues (e.g., false alarms, connectivity problems, firmware regressions) through better dashboards, alerts, and root-cause analysis tools.
• Strengthen collaboration between Product, Hardware, Firmware, Data, Operations, and Support, with a shared set of metrics and a transparent roadmap in Jira.

Responsibilities

• Own the Vision & Roadmap
• Define the strategy for Asset Health across BusPatrol’s hardware portfolio, with a clear, data-driven strategy for reliability, availability, and lifecycle management.
• Balance user empathy with enforcement rigor to drive behavior change.
• Make clear trade-offs between short-term reliability fixes and longer-term platform investments, ensuring we build for scale.
• Lead with Data and Insight
• Define and own key performance indicators for Asset Health (e.g., MTTR, failure rates, uptime, alert precision/recall).
• Leverage strong analytical skills to do impact sizing, opportunity assessment, and “Fermi style” estimation to guide decision-making.
• Establish feedback loops with internal users and customers to continuously refine problem definitions, success metrics, and solutions.
• Design for Predictive Maintenance & Operational Excellence
• Partner with Hardware, Firmware, and Data teams to design telemetry and diagnostics needed to predict failures before they affect service.
• Define health indicators and thresholds (e.g., error rates, connectivity drops, temperature, performance degradation) and ensure they are surfaced in usable tools.
• Build or enhance internal tools, dashboards, and workflows that help Support and Operations quickly identify, triage, and resolve asset issues.
• Incorporate behavioral design principles so internal users know when to act, what to do, and how to prioritize among competing alerts.
• Drive Experimentation in a Regulated, B2G Environment
• Innovate testing to design pilots, phased rollouts, and proxy metrics that work in a B2G context.
• Collaborate with government partners and school districts to validate changes within legal and contractual frameworks.
• Use structured experimentation and strong metrics to de-risk changes that affect enforcement, evidence quality, and service levels.
• Foster Cross-Functional Alignment
• Act as a quarterback for a broader set of teams when issues are root caused to various layers in the technology stack, hardware, firmware, software, human process.
• Partner closely with many stakeholder groups across the company.
• Communicate roadmap and trade-offs clearly to executives and external partners.
• Champion Governance, Safety & Compliance
• Ensure asset-related data and monitoring solutions respect privacy, retention, and evidentiary requirements, in collaboration with Legal and Compliance.
• Balance the need for rich telemetry and model training data with evolving data privacy and retention constraints.
• Advocate for transparency and auditability in the systems that support enforcement and evidence integrity.

Qualifications

• 7+ years in product management, with experience in predictive maintenance, asset monitoring, or similar, especially in B2G.
• Experience working with hardware + software products (e.g., cameras, sensors, IoT devices, edge computing, or telematics).
• Strong analytical skills, comfortable with proxy metrics, impact sizing, and experimentation.
• Ability to navigate ambiguity and regulatory complexity with creativity and rigor.
• Exceptional communication skills for executive and government audiences.
• Experience in automated traffic enforcement or fleet safety is a strong plus.
• A bias for action, the experience to lead from the front, and the wisdom to empower others while leading from the back.
• Proven ability to lead cross-functional strategic initiatives with senior executives.
• Proven experience leading high impact teams across time zones.
• Strong data science and analytical skills with experience in sizing, Fermi style estimation, impact analysis, metrics, experiments, and measurement.
• Comfortable with ambiguity, developing clear and concise priorities and roadmaps.
• Demonstrated track record of leading cross-functional initiatives that involve senior executives and multiple stakeholder groups.
• Experience collaborating with distributed teams across time zones; comfortable working remotely from India while partnering closely with North American counterparts.