[Hiring] Senior Product Owner @Solera

Role Description

Help shape how dealership teams connect with customers through voice, text, video, and email within DealerSocket CRM. We’re looking for someone who can understand a dealer’s problem, recommend what to prioritize, shape a practical solution, and stay involved through launch and adoption. You’ll have ownership of a meaningful product area, with responsibility for both product decisions and the details needed to deliver them.

You will work with a team of six developers and partner with the Senior Director of Product on roadmap direction and investment decisions. You’ll learn directly from dealership users through sales engagements and travel to the U.S. You will own team-level backlog prioritization, requirements, acceptance criteria, and product launch readiness. Engineering, communications providers, and business stakeholders will be your partners in delivering a reliable customer experience.

Qualifications

• At least 3 years of Product Owner or Product Manager experience delivering enterprise B2B SaaS products, including independently leading a complex initiative from an unclear customer problem through launch and measurable results.
• Practical use of AI-assisted tools for research, prototyping, or product work, with appropriate validation and responsible information handling.
• The judgment to recommend priorities, resolve cross-team dependencies, and explain tradeoffs without needing every next step prescribed.
• Strong workflow discovery and requirements skills, including prototypes, process flows, and testable acceptance criteria.
• Practical understanding of REST APIs, webhooks, and integrations. You do not need to write code, but you should be comfortable discussing system behavior and technical tradeoffs.
• Experience working across engineering, business teams, and external technology providers.
• Experience delivering CRM, customer communications, or integration-heavy B2B SaaS products. Automotive experience is helpful but not required.
• Clear written and spoken English, including confidence speaking with customers and communicating decisions to technical and business audiences.

Requirements

• Understand dealer needs. Use sales engagements, conversations with dealership users, customer feedback, and product data to identify problems worth solving.
• Shape practical solutions. Translate complex workflows into prototypes, requirements, and testable acceptance criteria, including important edge cases.
• Make informed decisions. Recommend priorities based on customer value, business impact, reliability, dependencies, and delivery effort. Explain tradeoffs and suggest simpler approaches when appropriate.
• Own the experience across vendor boundaries. Validate that integrations work for dealership users, clarify responsibilities between systems, and follow issues through to resolution with engineering and providers.
• Think through the complete workflow. Consider what happens when a customer calls back, a conversation changes owners, or a salesperson moves between desktop and mobile.
• Build trust into the product. Work with Legal, Privacy, Compliance, and technical teams to incorporate applicable communications and customer-data requirements.
• Deliver and learn. Coordinate release readiness, rollout guidance, and enablement. Use adoption, reliability, customer feedback, and support insights to guide improvements after launch.

Benefits

• This role suits someone who enjoys both shaping solutions and working through the details needed to deliver them.
• You’ll move between customer workflows, prototypes, engineering discussions, vendor questions, and launch preparation.
• You’ll build depth in communications platforms and automotive SaaS while working across India and U.S. teams.
• Direct exposure to dealership users will help you connect product decisions to how customers actually work.
• The opportunity is to own a product area and see its impact, not simply hand off requirements.
• Success means dealership teams adopt useful communications workflows, customer context is preserved, and improvements deliver measurable value.
• You’ll agree on success measures with product leadership and use the results to guide what comes next.