[Hiring] Senior Product Manager @Customer.io

Role Description

Hi, my name is Megan Berry, Senior Director of Product at Customer.io, and I'm looking for a Senior Product Manager to help us turn customer signals into products people actually want. Our team is six product managers who partner closely with Design and Engineering to launch first-class products that drive customer and business outcomes. This role focuses on Workflows.

What we value

• Surfacing customer problems based on qualitative and quantitative data.
• Driving alignment through effective communication.
• Performing market research and presenting findings.
• Using AI to accelerate discovery.
• Helping our teams ship sooner.

What you’ll do

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development.
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
• Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.
• Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery.
• Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.
• Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks.
• Look at product metrics after launch and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want.

Qualifications

• 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging.
• Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.
• Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.
• High product intuition balanced with humility and experimentation. You're comfortable being wrong and eager to learn quickly.
• Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.
• Experience using or developing AI-powered tooling in your product workflow.
• Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements.
• Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs.
• Experience with products that involve complex workflows or automations is a plus.

Compensation & Benefits

• Starting salary for this role is $170k–$200k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
• Zone 1: $204k–$240k USD
• Zone 2: $187k–$220k USD
• Zone 3: $170k–$200k USD
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• A professional development budget.

Our Process

• 30-minute video call with a Recruiter.
• 30-minute video call with the Hiring Manager.
• 60-minute Engineering working session (Product case, Part 1).
• 60-minute Product case presentation with the Product team and Hiring Manager (Part 2).
• All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.