[Hiring] Senior Product Manager @Digital Room

Role Description

We are actively hiring for the position of Senior Product Manager for our company. This is a remote position.

Duties & Responsibilities

• E-commerce Purchasing Experience Ownership
  • Own and continuously improve the eCommerce Purchasing experience across Digital Room brands.
  • Drive enhancements to product configuration, pricing presentation, cart, checkout, payment, and other key conversion experiences.
  • Identify customer pain points and opportunities to reduce friction throughout the purchasing journey.
  • Advocate for customer needs and ensure purchasing experiences are intuitive, efficient, and effective.
  • Provide thought leadership by identifying emerging eCommerce trends, best practices, and innovative approaches that enhance the online purchasing experience.
• Product Planning & Execution
  • Define and manage the roadmap for the eCommerce Purchasing Experience.
  • Translate business objectives, customer feedback, and data insights into actionable product requirements.
  • Create business cases, user stories, acceptance criteria, and success metrics for product initiatives.
  • Lead prioritization efforts to maximize customer and business value.
  • Drive initiatives from concept through launch, ensuring timely delivery and measurable outcomes.
  • Continuously evaluate and improve product management processes, workflows, and cross-functional collaboration to increase delivery efficiency and product quality.
• Conversion Optimization & Experimentation
  • Lead initiatives focused on conversion rate optimization (CRO) and checkout performance.
  • Analyze customer behavior, funnel performance, and abandonment trends to identify improvement opportunities.
  • Partner with UX and Engineering to design, implement, and evaluate experiments and A/B tests.
  • Monitor key performance indicators and use data to drive continuous improvement.
• Platform & Checkout Optimization
  • Partner with Engineering and QA to improve the performance, reliability, and scalability of purchasing experiences.
  • Drive initiatives focused on:
    • Product Configuration Experience.
    • Cart Experience.
    • Checkout Optimization.
    • Payment Experience.
    • Mobile Purchasing Experience.
    • Conversion Funnel Performance.
  • Ensure product enhancements meet quality, usability, and performance standards.
• Commerce Operations & Enablement
  • Partner with Operations Integration (OI) to support product launches, pricing updates, promotions, and product configuration initiatives.
  • Improve processes and capabilities that enable faster and more accurate deployment of customer-facing purchasing experiences.
  • Collaborate across teams to ensure operational readiness for new features and enhancements.
• Analytics & Performance Management
  • Define and track key purchasing and conversion performance metrics.
  • Analyze customer behavior, purchasing funnels, and transaction performance to identify trends and opportunities.
  • Develop business cases and ROI analyses to support prioritization and investment decisions.
  • Regularly communicate results, insights, and recommendations to stakeholders and leadership.
• Cross-Functional Collaboration & Influence
  • Partner closely with Engineering, QA, UX, Marketing, Content, Digital Media, OI, and Leadership teams to deliver high-impact initiatives.
  • Facilitate cross-functional planning, alignment, and prioritization.
  • Build strong relationships across teams and drive accountability for shared outcomes.
  • Communicate roadmap priorities, project status, risks, and business impact to stakeholders.

Qualifications

• 8+ years of Product Management experience.
• 5+ years managing eCommerce products and customer-facing experiences.
• Proven experience optimizing eCommerce Purchasing Experiences, including product configuration, cart, checkout, payment, and conversion funnels.
• Strong experience with conversion optimization, experimentation, and A/B testing.
• Experience with analytics platforms such as Google Analytics, Adobe Analytics, Heap, Mixpanel, Contentsquare, or similar tools.
• Experience working closely with UX, Engineering, QA, Marketing, and Operations teams.
• Strong analytical and quantitative skills with the ability to translate data into actionable insights.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience building business cases, defining product requirements, and prioritizing initiatives based on customer and business impact.

Preferred Qualifications

• Experience in eCommerce, online retail, print, manufacturing, marketplace, or catalog-driven businesses.
• Multi-Brand experience is strongly preferred.
• Experience with product customization and configuration workflows.
• Experience working with complex product catalogs, configurable products, and customer-facing eCommerce experiences.
• Experience optimizing cart, checkout, payment, and conversion experiences.
• Experience working with eCommerce platforms, checkout systems, payment integrations, experimentation tools, and analytics platforms.
• Experience using experimentation, customer analytics, and funnel analysis to improve conversion and reduce abandonment.
• Experience leading large cross-functional initiatives without direct authority.
• MBA or equivalent business and product management experience.

Benefits

• Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment.
• Competitive pay and growth opportunities.
• Comprehensive health, dental, and vision coverage (location-specific).
• Employer match 401(k) up to limits.
• Company-sponsored Life and AD&D Insurance.
• Flexible Spending Account and voluntary benefits.
• Paid holidays and PTO.
• Employee discounts on all products.
• Company-sponsored training and certifications.
• Fun workplace and wellness events, and more.