[Hiring] Senior Product Manager @Flight Centre

Role Description

We're looking for an experienced Product Manager to own and drive Hotel Reshopping, a product that continuously monitors booked hotel reservations and secures better rates on behalf of some of the world's largest corporate travel programs. This is a high-impact opportunity where your work directly influences customer savings, commercial outcomes, and how far we can push automation and AI enablement across a global travel program. Working at the intersection of Product, Technology, and our partner ecosystem, you'll take a capability with proven value and define how it scales. This role offers the opportunity to make a significant impact. You will report to the Program Leader, Reshopping.

This role can be based in one of our major offices in Barcelona or London. Fully remote may be considered for the right applicant.

Key Responsibilities

• Define and document the product strategy — the purpose, ambition and direction of the domain — and communicate it clearly across the business.
• Maintain an informed view of the post-booking cost optimization market, so that product decisions are innovative and genuinely differentiated.
• Facilitate ongoing research to understand consultant needs, customer expectations, competitive landscape, and emerging travel technology trends; share findings with stakeholders to inform strategy.
• Translate strategy into clear product roadmaps and prioritized requirements that enable the Tech team to design and size solutions and deliver.
• Build trusted relationships with and gather input from stakeholders across customers and prospects, global business units, travel consultants, and executive leadership; synthesize diverse perspectives and keep all parties aligned and informed.
• Own and evolve the commercial model, so that the value created for customers is also value realized for the business.
• Shape global GTM and rollout sequencing, working market by market so that each launch reflects local operational, industry, and customer requirements.
• Maintain a working view of the end-to-end process, human and automated, and identify opportunities to automate and AI enable.
• Evaluate where AI Enablement can improve outcomes while maintaining appropriate levels of auditability and deterministic logic.
• Establish and monitor quality and success metrics, including savings identified and realized, rebooking conversion, and savings methodology integrity.
• Contribute to a safe, inclusive, accessible, and fun work environment where all Flighties feel welcomed, respected, and supported to thrive.

Qualifications

• 5+ years of Product Management experience owning a product and roadmap end-to-end, with measurable business outcomes.
• Proven at building commercial models for new offerings and evolving them as products mature.
• A track record of raising automation within a product, with the judgment to know which manual steps to remove and which are worth keeping because they add value for the customer.
• Skilled at agreeing data and process handoffs across teams.
• Able to communicate complex topics to stakeholders with varying levels of technical knowledge.
• Grounded in corporate travel or travel technology, including supplier commercial models, post-booking servicing, and managed travel program economics.
• Working knowledge of hotel content, rates, and reservation data structures across GDS and non-GDS sources.
• Familiar with travel consultant workflows, operational needs, and common technology challenges.
• Experience with API- and AI-driven product strategies.
• Effective at driving outcomes with distributed or fully remote teams.
• Degree in Technology, Business, or a related field preferred.

Benefits

• Enjoy 25 Days Off per year plus 5 Compensation days!
• Learn a new language with our free language learning platform.
• Employee Retention Share Scheme.
• Various social events to promote networking, the celebration of wins, and sometimes just for fun!
• Enjoy our discounts with GymApp.
• Complimentary coffee, drinks, snacks and fruits at our Barcelona office location.
• A strong focus on professional development to support you in the evolution of your career.
• Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
• We value an inclusive and supportive workplace which reflects the diversity of our society.
• We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.