[Hiring] Senior Product Manager @Numa

Role Description

Your mission is to make every guest who reaches out glad they did — a conversation so seamless and warm that it becomes part of what they remember about the stay. And when a person is needed, the agent who picks it up already knows the whole story.

We're looking for a Senior Product Manager – Guest Communications & AI to own the two in-house-developed products that get us there:

• Lumi, our guest-facing AI assistant, handles WhatsApp and voice today — RCS, in-app chat, and email come next.
• G360 is where our Guest Experience agents and on-site teams work, with its co-pilot Spark pulling up a reservation in an instant and drafting the reply.

You'll set the direction for both, lead the conversation designers and engineers who build them, and work side by side with Guest Experience and Operations.

Qualifications

• 5+ years in product management, including time owning an AI, conversational or messaging product — ideally one you took from a single channel to something broader.
• Technical fluency with LLM products: prompt engineering, intent and retrieval systems, knowledge bases, evals, data flows and API integrations.
• Data fluency: you define how success will be measured before launch, and you use what comes back to improve the product.
• Strong written craft: you can set and hold a tone-of-voice standard for brand-aligned conversational content that is warm, empathetic and clear.
• Native-level English, German a plus.

Requirements

• Decide what gets built next trimester and what waits based on strategy and business impact.
• Be the person the company comes to on AI-powered guest communication.
• Stay aligned with Guest Experience leadership.
• Shadow agents and read real guest conversations regularly.
• Scale Lumi from WhatsApp and voice flows to one coordinated experience across new channels.
• Scale G360, adding new capabilities such as modules for Operations, Finance and bulk messaging.
• Set clear success KPIs and milestones for each project.
• Implement a clear analytics and evals strategy.
• Design the escalation protocols and the hand-offs between AI and agents.
• Lead and mentor a dedicated team focused on conversation design and AI implementation.

Benefits

• Thrive in a fast-paced, collaborative environment where your ideas help shape our future.
• Enjoy opportunities for professional growth and build a fulfilling career path.
• Immerse yourself in the Numa lifestyle with a complimentary stay.
• Exclusive discounts on our stylish apartments for friends and family.
• Connect with a global community of colleagues at our inspiring team-building events.